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It arrived via registered post.

Hi all, I received my redress letter this morning. Hopefully everyone gets sorted soon.

So as we draw nearer to Christmas and funny season kicks in, it`s looking like maybe UB won`t write to all the customers they had promised to! For those of us who have seen a movement on our Mortgage Balance, i would assume that the amount of our monthly direct debit should change because we now...

@Smagee2010 great news. Did the mortgage ops people tell you the exact amount of redress or did they tell you there was a credit and debit adjustment on your mortgage account? I take it you dont have access to your online mortgage account so only found out about this adjustment when you called?

Looks like this is the case. Certainly in my case it is. Also when you see your adjustment you will see a Credit Figure (for example 40k) and a debit figure 28k). In this scenario the mortgage balance is reduced by 12k and the redress (Cheque refund) is 28k. Note this 28k figure does not...

Has everyone who can see a balance adjustment on their online mortgage account received their redress letter yet? My mortgage balance was adjusted last Friday and I was told by the helpline today that it could be another week before i receive my letter.

Like Penvins I can see an adjustment on my online mortgage statement this morning. There is 1 large Credit figure and a smaller Debit Figure. My mortgage balance has been adjusted by the difference in the two amounts. Im assuming that the large Credit Figure is the overall total of my redress...

Great news that more letters aore arriving. Did any of the reports or updates that UB gave throughout the year indicate how many letters they sent prior to last xmas? If its less than 1k then its possible that people who recieved letters in January could get redress this side of xmas. Just...

Has anybody received a refund yet as opposed to a reduction to mortgage balance? Perhaps UB are processing the cases first where they do not have to issue a cheque with refund!!

Great news Catwoman congratulations. When did you receive your original letter stating that you were returned to tracker? Just trying to see if there is any logic for processing refunds. Also presume you are an Ulster Bank customer?

Whats the difference between points 1 and 2 below? Redress - where the mortgage is reinstated to the position it should have been if the correct rate had been applied. Refund - refund of overpaid monies in respect of the mortgage. Money Time Value - a payment in recognition of you not having...

With the finance committee update meeting next month i would say this is an attempt by UB to say they have started this process. They will probably write to a handful of people in order to meet the milestone of starting the redress process and the rest of people will be left waiting like with...

I have rang UB and got thru to their Tracker team, made a complaint about the vagueness of the March update letter. I was called back by a more senior member of the team. The 2 interesting points from conversation were as follows. 1. UB does not yet know how to calculate the refund (their...

Yes im back on correct rate since they wrote to me in January.

I received my update letter from UB today. Key points - This is an update in March (even though there is no real update) as promised by them when they wrote to me at end of January saying i had been identified as being wrongly denied a return to tracker. - They are making progress with review...

I rang UB around the 23rd of Jan and at that stage i was told i was back on tracker. Got the letter in the Post on 26th January ahead of my Feb Payment (reduced payment as per new rate) which was taken on 1st Feb.

Im with UB. Had my tracker restored in Jan 2017. Received my annual mortgage statement in the post this morning. Note it was dated 5th January.

@notabene . I dont see a seperate transaction for trs. The trs amount is deducted by UB and the net figure is then deebited from my accout. In response to Brendans comment earlier. My letter stated my new tracker rate was effective from 1st January so wouldnt appear that its due to rate being...

Congrats Bluesky on being back on tracker. I got my letter on Thursday and was told my gross repayment amount (not including TRS) was 213 less than normal, however the amount deducted from my account this morning is only showing a reduction of €93. Rang UB and they are investigating it. I`m...

Hi all, new to posting but have been watching the tread with interest. Im similar to a lot in that i was on an UB tracker from 2004 to 2007. Fixed in 2007 and was not offered tracker in 2010. I just rang UB to confirm interest rate and amount due on 1st Feb and was told Im back on tracker and...