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The first statement that the Vodafone caller used was: Vodafone: "Now just to recap there over everything, as I mentioned at the start of the conversation, my name is Mark, and I will just be verifying this order for you basically today. It's just coming to one o'clock and it's the 8th of...

I am currently in a battle of wills with Vodafone over the same issue. I had been with Vodafone and Smart Telecom and BT before. Years of service. Then UPC allowed the bundling of calls and broadband and in July 2012 I opted for the faster broadband on offer. I figured that since I had been...