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About 6 weeks or so to fully resolve. I suggest you contact the TR Complaints email address ( [email protected] ) And if that does not work contact the German regulator ( [email protected] ) - your email must be in German or they will reject it. Use Google Translate...

My issue got sorted - the money bounced back into my PTSB account in the end - despite the fact that I did not ask for a recall. There are multiple posts on Reddit again this week of Trade Republic transfers going missing. You are not alone. Shocking. How long is your money missing? What have...

You have being really screwed around by PTSB and Raisin. (And possibly Citi who sit in-between). Banking should not be like this. There should be way better safegards and consumer protection with SEPA transfers. This should not happen. Period. I think the only reason I got my issue resolved is...

Resolved :cool::)(pretty much). Trade Republic have compensated my account by the value of the transfer plus 50 EUR compensation. The money has come from Trade Republic themselves rather than from Citi. Trade Republic will then deduct the money from my account if/when the money arrives from...

@Cooler_box - I really feel for you. You have being treated awfully too.

@cotty34 - Glad your issue is sorted. Please do let us know if you figure out how it got sorted. My issue is still not sorted. Trade Republic (after I contacted their CEO and Co-Founder) have finally sent me an email with some substance. Trade Republic say the issue is NOT on their side -...

Thanks for contacting BaFin. "Security checks" means Compliance checks. My payment was not stuck with Compliance. I bet the same for you. A recall is unlikely to work based on other peoples experience.

Join the club. Sorry to hear that. Interesting that the issue is therefore not restricted to one day if you had the issue last week. What are you going to do to address? - Suggest you email BaFin on this. The more people who complain the better. It would help us all if you did this. - Probably...

@Sunny - Thanks for the explanation that Trade Republic rather than Citi might be the party at-fault. I have contacted 2 other affected Trade Republic customers via Reddit. Neither have heard anything of any substance from Trade Republic support. Both are saying that support has stopped...

Thanks. Highly plausible that Citi are the party at fault. Plausible that part of a batch failed to run from Citi to TR. It is outrageous how long this is taking Citi to fix this if that is the case. I guess there is no way for me to directly contact Citi? I can only go via PTSB and via TR...

Trade Republic are a broker in Germany. I can report Trade Republic to the German regulator. BaFIN. I guess I can report Trade Republic to the CBI too as they are a deposit taker in the state with serious conduct issues. Thoughts welcome. I can also report PTSB as the "responsible party"...

I searched Reddit to see if anyone has the same TR issue as me. (I should have done that sooner!). I found 3 posts from people with the exact same TR issue as me. 1 of the 3 posters has said that the money was eventually applied. This Reddit post (translated) is near identical to my issue...

Yes, I want the money to go to TR. God knows how money gets from Citi Frankfurt to Trade Republic (sweep or lodgements to a TR account).

Thanks for your advice Sunny. PTSB are going to ring me again tomorrow. I will ask PTSB then what the GDPR issue is that is stopping Citi Ireland sorting the issue with Citi Frankfurt. Yes, the money seems to be sitting on a suspense account at Citi Frankfurt and not applied to the Trade...

In an ideal world, a reimbursement would occur by sending bank after X days and the banks would sort it between themselves. In the real world, there seems to be lack of clearly defined processes / consumer protection with missing SEPA transfers. I will push for a reimbursement but only if I...

I have an update on this. PTSB have been very nice and helpful on this over the last 24 hours. As the poster Sunny suggested, PTSB really are living up to their more human branding. The payment has now been traced. The payment is in a Citi Frankfurt account. But the payment has not gone from...

The CEO of PTSB read my email! Someone senior in PTSB phoned me. He is personally investigating what happened. @Cooler_box - I told the CEO and the senior manager that I know someone else affected by the exact same issue. I suggest you email the CEO too with your details. I can DM the CEO's...

Quick update: - PTSB agent who did the first trace (which I heard nothing back on) is off, so a different agent has started a second seperate trace!!! - PTSB have also started a recall. (But that did not work for Cooler Box). - I have emailed the PTSB CEO. I will contact the CBI on Friday and...

Thanks very much RedOnion. Understood that it falls under general liability for the payment service provider. I will have a proper read of the Irish legislation section. From a quick look it seems that the liability is with the payer's payment service provider for correct execution of the...

As far as I can tell from reading online, PSD2 seems to provide a no-question refund on SEPA transfers that failed/lost by the sending bank provided you log the complaint inside 8 weeks. Is that correct? Can anyone please help me find an exact quote on this? I am going to contact the Central...