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I eventually resolved this with the store to my satisfaction, thanks for advice .

Elcato I think you have been over moderating, hope your not in the customer service industry, in my industry I always give the benefit of the doubt to the customer... when I purchase a mountain bike I expect it to be fit for purpose...I think driving off curbs is a reasonable expectation that...

Had purchased a Mountain bike for my young son's birth towards end of June.He came home last week with the front wheel warped .I looked at the wheel and could see no damage on the rim or any damage to the spokes.So I decided to bring this into the Halford store where I purchased this , I was...