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No update on it no. I'd requested our recordings early Dec. They said they were sending them out. Second week in Jan I got just mine, and the accompanying letter said that I needed to get her permission for them to send me her recordings. That hadn't been mentioned in Dec. I am listed as a point...

Thanks so much for information on these. I've a look at some of those rejected due to pre-existing. All are for various ailments and reasons, but what I have read so far, are new policies taken out. Some quite recently before an ailment was found...and some with long waiting periods of 5 and 10...

Do you mind me asking - had it been checked in advance by yourselves, if the procedure was covered? Or on what grounds did they deem it not covered? Was it because it was a pre-existing condition?

So there is little to report back progress wise. Last week I received the CD with the conversation I had with them in June. This was requested early December, and they said they were sending it out then. They also said they would send me the conversation my mother had with them three days before...

I was told again on the 23rd, that it was deemed pre-existing due to the consultants report they got. But my mother wasn't being treated for gallstones at any stage before June. She had suspected ulcers and they were looking at the stomach on and off, but the gallbladder had not been looked at...

Different insurance company so they said it's irrelevant.

So they called me. The claim is still rejected. Mam rang them on June 22nd about the op. Policy changed July 1st. They said it was pre-existing, therefore the 2 year waiting period applied. I said she had only had the scan that week, so while the new policy discussed was in May, she wasn't...

So it got rejected. It was with one section for review, and they said they reviewed the tapes etc, but I haven't received them yet to listen to them all. Once it was still deemed as rejected with them, and we weren't happy with that decision, it was sent by them to their complaints dept for...

OMG - thank you so much. It's info like this I need to hit them with. No be honest, we really thought it was covered, checked and there was nothing said to us that it wasn't. Said they had to call us back and said they rang, but don't remember seeing a missed call. Early last week I asked for a...

I contacted them today, and they are saying the former plan did not cover that operation. Someone said to me on the general issue of confirming cover before the procedure, that they would have let the people in the Hermitage take care of that. Is that correct? And if the Hermitage got the ok...

Good to know, wasn't aware of that.

They are sending them out on a CD to me. Though it's not all the conversations, not the ones from May when the new policy was discussed.

Thanks everyone for the feedback and info. It's appreciated.

If the procedure (gallbladder) was covered under the old policy, but she had the op at start of Sep (new policy kicked in Jul 1), what would that mean does anyone know. I might have to ask them if old policy covered it cos I can't be sure from the policy documents.

I have to find out if the old 150 plan would have covered this years procedure in the Hermitage. It did cover a carpal tunnel surgery there in 2019. Which is partly why she went there again, she knew the lay of the land, how to drive herself to appt's, no city driving etc.

That's part of the complete and utter annoyance about this whole thing. And why would an insurance company recommend a policy that entails a two year waiting period for a 76 year old? I know we are all living longer, but she just wanted something that replicated the prev policy and that's what...

Her condition was discovered 8 days before the new policy kicked in (Jul 1). It's VHI and her old policy was One Plan 150. Her new policy is PMI 37 13 which was discussed on 17.05.20 as she wanted to get it decided on in time. At that point, her condition hadn't been discovered. It wasn't...

Hi All., My mother is almost 77, and at the beginning of the year my Dad died. Her and Dad had a policy for the last 55 years with same health insurer. Dad had different treatments over the last 15/16 years, but my mother has only had two hospital related claims. One was in 2019 for a day...

Can count me in also. Would have to agree with Brendan, getting consensus from 200 + people would be next to impossible. Especially on something like this where deep rooted emotions are concerned. Whatever model was used the last time worked so perhaps that could be emulated?? And no idea if I’m...

How many of these 300 have no idea this windfall is coming their way!!! Can you imaging the (unreal) shock you’d get. Literally like having a ticket to a lotto syndicate win. I’m delighted for ye...slightly green with envy, not gonna lie...but great to see the small guy win.