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Banks in Ireland are dishonest liars and charlatans. Always copy or record any correspondence you have with them. I've learned this from bitter experience.

Same here I've a case waiting adjudication for almost a year. Followed up by email to the designated contact I was given, no response

I'm at stage 4, got a letter in July confirming this but not a word since

Brendan - Just confirming that I have lodged my complaint with the Ombudsman using the template. I would also encourage everyone else to do the same. Lets not let AIB off the hook here!

Stage 2 - Received AIBs final response 31st May

Thanks Lainey, you can count me in for this. The more I think about it this simple interest issue is AIB giving two fingers to us and indeed the ombudsman, their attitude stinks and they need to be held to account

Irrelevant is probably the wrong word as the money makes a difference, but personally grateful is not an emotion I feel in this scenario, I'm still at the anger stage :)

I doubt anyone would feel grateful for being ripped off. For me the cheque is irrelevant, it will be gone quick enough, the last 10 years are unfortunately already gone

We took out our mortgage in September 2008. We re-mortgaged our previous house and kept it as an investment, a very poor investment decision as it happened given the ensuing crash. So we ended up with an investment property on a tracker and our present home on a 3 year fixed rate. At the end...

Mine reduced today as well by the expected amount

Excellent speech Brendan, well done. Their arrogance is breath taking but not surprising

Great result, thanks so much Brendan for your tireless work. I think the decision on the rate seems like a balanced one to me, also AIB would surely have been more likely to appeal if it had gone the other way. Overall a satisfying outcome and we can all move on.

When are AIB next in front of the oireachtas committee? that should be interesting to say the least

Unbelievable result, kudos Brendan for your tireless work and guidance

I recall receiving a letter when my fixed rate ended(2011) however I couldn't find a copy of it. When I received the docs for my SAR from the bank I could see a reference to the letter being sent from screenshots of their internal systems but no copy of the letter was included with the SAR. I...

Yes, and also Bizarrely the appeals panel don't refer to the argument made at all when explaining their decision

I don't think there is any case to be made that the rate should be set back to whatever it was on drawdown of the mortgage. The contracts state that at the end of the fixed rate period we are entitled to a tracker at the then prevailing rate. I think arguing for anything else plays into the...

Hi Brendan Could be that they don't understand mortgages which if that is the case would make the Panel literally ridiculous and deserving of zero credibility. It could be also that they are snowed under with appeals so are categorising them and issuing the standard response for the particular...

Full decision attached Brendan. Just to note I see the exact same paragraph in the standard response posted on the other thread so I don't think this is anything new. AIB's Appeals Panel standard rejection letter on prevailing rate issue

Hi Brendan No, I never asked for the rate at the time I entered into the mortgage. The opposite in fact, I stated several times I was looking for the prevailing rate existing at the end of the fixed rate period and argued the case that a prevailing rate existed. Will post the full decision, I...