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Thanks folks, I know they are following their terms but I was taken back in the way they wrote to me and correspondence with me then just sent final account details to my mum. I thought I may have been entitled to have received a copy of that closure too. Thanks again for your responses.

Hi folks, unfortunately my father passed suddenly last year, he had a esb credit union account, no will. I dealt with all his affairs as his son and his next of kin. My parents divorced 20years ago and had never spoken since this. Basically I sent in all the information required by the esb...

I think I will have to wait until next week again due to the bank holiday! Don't know how they get away with this on people, I think we were adjusted on same day Joanne... At least it coming

This week is tough going, waiting patiently on the postman, account adjustment on the 21st, no chq as yet. Just wondering if other people had to wait longer than the week?

Great Joanne, I'm the same as you, delighted here, I'm a Feb 2017 letter, account adjustment this morning.. rang helpline to explain, joke, they can't even do that, all will be explained in the letter and cheque before the end of June I was told... So my question too is it the debit or credit...

Just joined forum, recently updated my wife's maiden name on account, straight forward enough in the branch... Also just rang helpline, nothing new, asked for figure out, told approximately 1700, asked are they committing to 2500 for this month and reported that was their Target, so let's see if...