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Hi, just called the helpless line to see when Cheque might follow (been about nine days since mortgage adjustment) they said anytime before June! My original letter was also a December 16 letter - no rhyme or reason to method I’m afraid

Mine changed last Wednesday Joanne, I had stopped checking. And no cheque yet, so allow minimum week or more I’d say.

Yup, as I thought. Credit figure substantially higher than debit.

Congrats. Our balance changed too. One figure is ‘paid in’ and one is ‘paid out’ leaving the balance deducted off overall mortgage. The paid ‘in’ is higher, and paid out (minus figure is lower) sorry to confuse the issue, but I’m assuming credit must be higher figure and then debit lower? To...

Not a thing, I received letter putting me back on tracker December 2016. And have nothing since bar March letter and response to a formal complaint I raised. I’m finding it so stressful. And the helpless line is just the pits.

I received my tracker back in December and letter in March. Nothing since, despite raising a written complaint. I empathize with everyone on here, it’s so stressful, and in my head I keep putting off Christmas expense worry (being sure it would come anyway) not looking likely now. Not sure what...

Great to hear of refunds. I was presuming everyone was getting refunded?? Not a mortgage reduction (from what the help line said) am I incorrect in this assumption?

I also rang the tracker redress line today. Not a clue, she said lots more than the 100 has been compensated but my account was showing up ziltch. I pressed for info re call center location, (Belfast) and she explained how the redress is happening ‘everywhere’ not a clue what that actually...

I’ve rang the tracker redress helpline at least ten times. My mortgage was reduced last January with a follow up letter from UB in March. I had been constantly onto them looking for my tracker reinstated for years as I was sick and we went into arrears. Within one minute of defaulting at this...