Subject Access Request_Ulster Bank

Hi Editino,
You’ll see from earlier posts in this thread that I am in the same position as you, however unlike you I haven’t pursued it further since I last posted before Christmas.
I have genuine family reasons for this, plus I’m just so tired of UBs continued shenanigans. It is almost 9 years since I came off fixed rate and started the tortuous ordeal of trying to get my tracker back, which is still not the case....WW2 didn’t last as long!

I’m exhausted with the sheer mental stress of it, this SAR request is just more if it.
But you have motivated me to at least contact the data protection people- on today’s UB to-do list!
 
Editiono said:
@MrBanks Thank for your inspirational reply, I have kicked off with an email to Gerry Mallon. I cannot find an email for complaints - Do you have one? If not have their postal address from the letter they sent today. The TME complaints team have a long list of complaints from me- no good it does me anyway. Sounds like you have really been through it and very happy things have eventually worked out but I know what you mean on the toll it takes. They really try to wear you down....I am so so tired in having to deal with all of this over the years with them. Thanks again...you have given me energy to fight another day :)
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Yes, [email protected]
Good luck!
 
@Editino we also submitted an SAR and were due to receive our information by 27th December 2017. 31st January today and still nothing. Absolutely raging now as we're so frustrated to be once again in limbo and waiting for something that is OURS. We have made so many attempts to speak to someone by phone, most of the time the phone just rings out or goes straight into an automated message. When we have been lucky to actually speak to someone, we are getting the usual fob off of them being extremely busy with requests and the insincere apologies. Our case handler (who we have yet to speak to) was due to ring us mid last week. Still waiting.
So another email of complaint was sent last night as well as an email to the Data Protection Commissioner informing them of our situation. The UB SAR team are well in breach of legislation but once again it seems the bank is untouchable. 40 days have passed and time is ticking. Not at all happy.
 
SARS delay was brought up today @ Oireachtas Committee but they said they knew nothing about it!
 
Timeforaction said:
@Editino we also submitted an SAR and were due to receive our information by 27th December 2017. 31st January today and still nothing. Absolutely raging now as we're so frustrated to be once again in limbo and waiting for something that is OURS. We have made so many attempts to speak to someone by phone, most of the time the phone just rings out or goes straight into an automated message. When we have been lucky to actually speak to someone, we are getting the usual fob off of them being extremely busy with requests and the insincere apologies. Our case handler (who we have yet to speak to) was due to ring us mid last week. Still waiting.
So another email of complaint was sent last night as well as an email to the Data Protection Commissioner informing them of our situation. The UB SAR team are well in breach of legislation but once again it seems the bank is untouchable. 40 days have passed and time is ticking. Not at all happy.
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Great - get it into the DPC and to complaints and see where we get!
 
ragdal said:
Funnily enough I got a call from the SAR team today. Asking what I was looking for exactly?
I mean, it was fairly clear on the form I sent to them almost 4 months ago!!!
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Yes me too saying they will have all my information by earliest next Friday and he was going to give me his direct line but he wouldn't be there for 2 weeks -I had to laugh - what help is that, Major SHAMBLES. @ragdal, have you contacted the Data Protection Commissioner to make a complaint? Did they give you a date?
 
Editiono said:
Yes me too saying they will have all my information by earliest next Friday and he was going to give me his direct line but he wouldn't be there for 2 weeks -I had to laugh - what help is that, Major SHAMBLES. @ragdal, have you contacted the Data Protection Commissioner to make a complaint? Did they give you a date?
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I was given no deadline. I asked how long until I get my data, and they couldn't say.
I have emailed [email protected] with an overview of all the issues I have had with this SAR, and have asked them to respond by next week, and if not, I have told them I will contact the DPC
 
ragdal said:
I was given no deadline. I asked how long until I get my data, and they couldn't say.
I have emailed [email protected] with an overview of all the issues I have had with this SAR, and have asked them to respond by next week, and if not, I have told them I will contact the DPC
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I have gone to the DPC on this and the Finance Oireactas Committee and it was discussed yesterday - Ulster Bank said they did not know this was an issue
 
SAR update (posted to wrong UB thread earlier today!)

Just got a package from UB via courier this morning, containing copies of my UB mortgagedocuments.
Haven’t been through it yet to see if it has all the documents I requested
 
ragdal said:
I was given no deadline. I asked how long until I get my data, and they couldn't say.
I have emailed [email protected] with an overview of all the issues I have had with this SAR, and have asked them to respond by next week, and if not, I have told them I will contact the DPC
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No response other than looking for my DOB on Monday. Complaint to DPC o Monday so
 
Editiono said:
@Milo4444 nothing yet but have been informed all my documents will be couriered tonight ...
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Ok so heard my documents are sitting for me at home...was out of the country for work all week. I also received a letter after a number of complaints going in to say I shall have word on my account within the next 4-6 weeks , that was over a week ago now at this stage. I wont be holding my breath.
 
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