O2 Website Slowness

Same here. Performance is very inconsistent, and usually slow. The site design is terrible too, very hard to find information. They only provide a small selection of answers. On some parts of the site you have to re-enter your ID and password for no apparent reason. I've been looking for MMS settings, they don't list them, you have to choose from a list of phones & they send a message. Mine's not on the list even though it's state of the art and can do MMS. Ditto with GPRS settings. Tried to retrieve a MMS someone sent me, that didn't work either. It's an amateur effort.
 
I am having problem's receiving e-mail's to my 02.ie e-mail address. Anybody else having similar problems?
I have tried sending some from my gmail a/c and so far they just have not arrived to my 02.ie a/c. my job sent me one last thursday and it still hasnt arrived.
 
look's like 02 e-mail have problem's:-

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[mail2.o2.ie. (5): Connection timed out]
[mail1.o2.ie. (5): Connection timed out]
 
soy said:
No issues to report with Meteor webtext. Only disadvantage is don't seem to have the ability to send web text with future send dates as you can on vodafone.
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The other limitation with Meteor is that the group text facility is pretty crappy. You can only send 30 group texts per month (for example, 3 texts to a group of 10 receipients). Once you use up this allowance, you don't have the option to send texts on a fee paying basis, like O2. So I end up frigging the system by setting up a new entry for group members in my phone book with a common prefix, so they all appear together in the list - and then I simply select all the members in sequence.

The basic 'send text' facility is a bit cumbersome, requiring multiple clicks and screen refreshes where not really necessary, but it basically works.
 
At least Meteors work. I've switched from Meteor to O2 and I can say the O2 web text is brutal, even when its working. Which isn't that often.
 
aircobra19 said:
At least Meteors work. I've switched from Meteor to O2 and I can say the O2 web text is brutal, even when its working. Which isn't that often.
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I used the O2 facility heavily (2-3 group texts to 70 recipients each every day) during the election campaign and had no difficulties with it.
 
RainyDay said:
I used the O2 facility heavily (2-3 group texts to 70 recipients each every day) during the election campaign and had no difficulties with it.
Click to expand...

Pity I wasn't signed up then so...

Anyway I got an email back saying there was a problem and it had been resolved. I will see if it stays working. Its still slow though.
 
WHen the 'schedule text' facility wasn't working, I emailed O2's complaints manager (search boards.ie for a thread on website problems for her email address) and she got it sorted in a few days (and sent me out a €20 O2 gift card to compensate).
 
Anyone have trouble with O2 webtexts today? I'm getting 'Service is currently unavailable'. I rang O2 customer care, they're looking into it but won't be back to me until next week.
 
I can't get to the page. Its a bit random tbh. Most of the time its been ok recently. But occasionally texts take forever to get to the [SIZE=-1]recipient[/SIZE]. Sometimes almost a day late.
 
It has been working fine (if a little slow) until today, now it won't work for me. I thought they might throw on a couple of euro onto my account to allow me sends texts like they did before but no such luck.
 
Anyone having problems using this crap site at the moment? Can't topup without authorisation failure and long delays and time outs...
 
I just don't understand O2 in Ireland. How can they allow a website to be so crap for so long in comparison to their UK site? Mind you looking at the offers available to all customers on their UK site it is clear they look after UK customers better!
 
To be fair to O2 when I was with them about 3yrs ago the webite was dire. So I went back to meteor. Now back with O2 for 1.5 yrs and the website was brutal for the first month but since then its worked pretty well for me has been even quite quick over the last 6 months. Perhaps its all the new traffic they get at Xmas or something?
 
My patience has finally run out... just sent the following e-mail to O2 Support...

Hi O2,

No doubt you are aware of this, but, http://www.o2online.ie has been giving problems for the last week preventing the use of webtext and mail. Is there any chance of using your UK site in future if the Irish site cannot cope with user usage levels and support requests? Other Irish O2 account holders seem to be also having problems with your site. Any chance of a credit for texts sent from our O2 phones due to the webtext being inaccessible?

Regards,
 
Please be aware that due to scheduled maintenance, O2.ie will not be available from 8:00pm to 8:30pm on Monday October 6th

What about the weekend work that you did? - getting abit of a joke all this.
 
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