Alleged car accident involving my car

B

becky

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I'm insured with its4women. I received an email from from aig (they are the insurance company and it appears to be a legitimate email) asking me to fill out a very long form and provide driving licence etc.


AIG have been notified of an accident involving reg 123453 on the xxxx 2022.

Please be aware failure to provide us with the above documentation, may result in a delay in processing your claim.


The reg wasn't mine, one digit off.

I emailed back saying I wasn't involved in an accident.

Received another email from aig saying:

Axa are alleging that their insured was involved in a road traffic accident on the DATE with registration no.

If you are disputing this accident happened its vital that we appoint a motor assessor in order to defend the claim. Could you please contact me when you are free to discuss the above?


They haven't actually given the correct reg yet! For illustration My reg is 123456. First email said reg 123453, second email said 123455.

Any idea what's happening here? I don't want a claim going through.
 
First, ring it's for women and and ask them if it's genuine. Find their number on your forms and not on the email they sent you.

Is Axa your insurer, or the insurer of the other car who is claiming against you. Notify them that you were not involved in any accident and ask them the time and the place and the nature of the accident.

It could be a false claim against you, so you would have take it seriously.

Brendan
 
Brendan Burgess said:
First, ring it's for women and and ask them if it's genuine. Find their number on your forms and not on the email they sent you.

Is Axa your insurer, or the insurer of the other car who is claiming against you. Notify them that you were not involved in any accident and ask them the time and the place and the nature of the accident.

It could be a false claim against you, so you would have take it seriously.

Brendan
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AIG is my insurance company, its4women is the broker.

AFAIK calling its4women costs €40. I checked the portal and there is nothing there. I believe they email you asking to check the portal and you do live chat. That's how I communicated with them when I was taking out the policy.


AXA is the company allenging an accident.
 
There is also is the possibility that your number plate was cloned.

Its4women do not take phone calls, you leave a number and they call you back.

I'd go direct to the insurer if you are getting no satisfaction from its4women
 
@becky , according to their site:
As an online company, today 98% of our customers transact with us online. If you are not already aware, from your Online Portal you can do the following:

  • Make permanent and temporary changes of vehicle
  • Make permanent and temporary changes to drivers
  • Update your personal details
  • View your documents
  • Check the status of your account
  • Upload documents
  • View any claims against your policy
  • Renew your insurance
That should be your first thing to do.

For peace of mind, if nothing showing up with its4women, then ring AIG and explain your situation and get them to check - do NOT use the contact number from the email(s) you got, but from their own website.
 
Jazz01 said:
@becky , according to their site:
As an online company, today 98% of our customers transact with us online. If you are not already aware, from your Online Portal you can do the following:

  • Make permanent and temporary changes of vehicle
  • Make permanent and temporary changes to drivers
  • Update your personal details
  • View your documents
  • Check the status of your account
  • Upload documents
  • View any claims against your policy
  • Renew your insurance
That should be your first thing to do.

For peace of mind, if nothing showing up with its4women, then ring AIG and explain your situation and get them to check - do NOT use the contact number from the email(s) you got, but from their own website.
Click to expand...
I checked the its4women portal and there isn't anything there.

I'll hold for a few days and see did anyone here have a similar experience. The accident apparently happened 2 months ago.
 
AndroidMan said:
Do a google search for some of the words or a sentence (in quotes) that are contained within the email. If its a scam, somebody would have posted this somewhere already.
Click to expand...
The English is good. Only thing I spotted was its instead of it's.
 
Well, thats debatable if its incorrect.
Are you able to paste the email in here but remove your name, reg number etc
 
First EMAIL

Dear...,

AIG have been notified of an accident involving car reg nó. on the xxx 2022.

I now attach a copy of the Accident Report Form for you to complete and return to us via email.


In addition to the completion of this form, we also require a copy of the below documents:



- Front and back of your driving licence, including a copy of any named driver’s licence (if applicable)

- Front and back of your Vehicle Licencing Certificate

- Up to date Statement of Finance (if applicable)

Please be aware failure to provide us with the above documentation, may result in a delay in processing your claim.




Second EMAIL

Hi.....,

Thank you for your email.

Axa are alleging that their insured was involved in a road traffic accident on the July with registration... . If you are disputing this accident happened its vital that we appoint a motor assessor as soon as possible in order to defend the claim. Could you please contact me when you are free to discuss the above?

Kind regards
 
I've just googled her name and she's coming up on LinkedIn as a claims handler with another company, possible she hasn't updated it.
 
becky said:
First EMAIL

Dear...,

AIG have been notified of an accident involving car reg nó. on the xxx 2022.

I now attach a copy of the Accident Report Form for you to complete and return to us via email.


In addition to the completion of this form, we also require a copy of the below documents:



- Front and back of your driving licence, including a copy of any named driver’s licence (if applicable)

- Front and back of your Vehicle Licencing Certificate

- Up to date Statement of Finance (if applicable)

Please be aware failure to provide us with the above documentation, may result in a delay in processing your claim.




Second EMAIL

Hi.....,

Thank you for your email.

Axa are alleging that their insured was involved in a road traffic accident on the July with registration... . If you are disputing this accident happened its vital that we appoint a motor assessor as soon as possible in order to defend the claim. Could you please contact me when you are free to discuss the above?

Kind regards
Click to expand...
This sounds like a complete scam…

- It should be “AIG has…”.

- Why does “nó” (sic) have a fada on it?!

- Why, if you’re the perpetrator, would a delay in you supplying documentation result in a delay to “your claim”? You’re not the person making the claim!

- “Axa” should be “AXA”

- “It’s” is spelt wrong

In my view, this is Johnny Lagos rather than Mr AXA…
 
What email address does the email come from and what email appears when you click reply ?
 
Gordon Gekko said:
This sounds like a complete scam…

- It should be “AIG has…”.

- Why does “nó” (sic) have a fada on it?!

- Why, if you’re the perpetrator, would a delay in you supplying documentation result in a delay to “your claim”? You’re not the person making the claim!

- “Axa” should be “AXA”

- “It’s” is spelt wrong

In my view, this is Johnny Lagos rather than Mr AXA…
Click to expand...
should be “AIG has…”.

- Why does “nó” (sic) have a fada on it?!

- Why, if you’re the perpetrator, would a delay in you supplying documentation result in a delay to “your claim”? You’re not the person making the claim! That was my initial thought.

- “Axa” should be “AXA” I know, but I have found gen z a bit lazy in that respect. I'm gen x and tbf I'm lazy enough but I make an effort for work emails.

- “It’s” is spelt wrong. As I said above.

In my view, this is Johnny Lagos rather than Mr AXA…

Well see. They have the correct mob no., correct email, almost correct car reg and it's the insurance company I'm with, except I with with them via 'its4women'.
 
becky said:
Well see. They have the correct mob no., correct email, almost correct car reg and it's the insurance company I'm with, except I with with them via 'its4women'.
Click to expand...
It's more than likely a phishing scam.

They have your name, email address, and phone number already and are possibly trying to get you to set up an online a/c using a password you already use and once they have that they will hack different accounts of yours.

Don't engage with this any more in the slightest.
 
Phone AIG, find out is it legit or scam.
Contact your insurer and inform them, find out is it legit or a scam.

Be proactive and protect your data.
If it is a scam both companies can deal with it.
If the claim is genuine, then it sounds like wrong identity and you can make a statement to that effect.
 
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