Hello all,
I have read some of the threads on here and i seem to be in a similar situation.
Had a tracker in 2006, fixed for 2yrs and not offered one back in Aug 2008 even before they were discontinued. I have written to UB and they said i signed a "Tracker Removal Letter" which is untrue as the offer of a tracker was still made when i fixed & was also on my original letter of offer.
I am outside the 6yrs to raise a complaint but how could i complain about something that i was only recently made aware of? I am going to write to the Ombudsman asking them to still look into my complaint but any advice here is welcome. If anyone has been sucessful here could you PM your FSO case number so i can show a precedent?
I cant afford to fight this in the courts and the banks variable rate is killing me.
Thanks in advance.
Tim
I have read some of the threads on here and i seem to be in a similar situation.
Had a tracker in 2006, fixed for 2yrs and not offered one back in Aug 2008 even before they were discontinued. I have written to UB and they said i signed a "Tracker Removal Letter" which is untrue as the offer of a tracker was still made when i fixed & was also on my original letter of offer.
I am outside the 6yrs to raise a complaint but how could i complain about something that i was only recently made aware of? I am going to write to the Ombudsman asking them to still look into my complaint but any advice here is welcome. If anyone has been sucessful here could you PM your FSO case number so i can show a precedent?
I cant afford to fight this in the courts and the banks variable rate is killing me.
Thanks in advance.
Tim