Last edited: Dec 19, 2016 I've posted this under 'Home insurance' section as that's the nearest relevant category I could find. However, this relates to 'structural insurance/guarantee' such as that provided by the likes of Homebond, etc. I've spent the last year fighting my corner with one of these guys. They've ultimately admitted liability and presented an outline remediation plan - and asked me to approve same. I've written to them and put several queries to them on the remediation plan. These are simple questions - but very relevant and pertinent questions. We've been round the houses with this - and they refuse to answer those questions (or say they will only discuss with my engineer). This is coming to a head - and they maintain that's their position (i.e. that they've dealt with my queries) - end of. I think my queries are more than reasonable - and I can't make a decision on what they've proposed without answers to same. They maintain that my questions are not relevant! or that they have answered them (by answering them, their answer is - will only discuss in a site meeting with an engineer. If I need to discuss the answers they come back to me with - with an engineer, surely it's my own business if I decide to do so?). Does anyone have any experience in this area? Is there a regulator I can lodge a complaint with?