Ryanair have changed my schedule

Discussion in 'Overseas Travel,Holidays,Hotels & Airlines' started by Danmo, Aug 7, 2007.

  1. Danmo

    Danmo Frequent Poster

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    I booked flights with Ryanair for a three day trip going out on Sunday and returning Wed. I just got an email to say that they have changed my itinerary to return on the Friday. This is too long as I only intended a short break. From the email, it appears I can accept the change or apply for a credit or refund for the CHANGED FLIGHT only. Has anyone else any experience of this? It looks like I either lose the money on the outbound flight if I cancel altogether or am stuck with going for week.
    Any advice?
     
  2. ClubMan

    ClubMan Frequent Poster

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    Most likely covered in their terms & conditions.
     
  3. zag

    zag Frequent Poster

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    Advice - follow up with the relevant consumer body (can't remember the name) - I don't think refunding one half of the fare would be acceptable since you bought the two tickets (out and back) in one transaction. The outbound leg is of no use to you since Ryanair changed the schedule.

    It's like saying that one leg of a pair of trousers is damaged, so we will cut that one off and refund it for you. The other leg is fine, so we're not refunding it. Ryanair will say that they are selling two point-point tickets and not a return, but the way they are sold (and ticketed) under one reservation number ties the two flights together in my view.

    Ryanair don't let you buy multi-stage tickets as far as I know - so you can't book Dublin-Gatwick, Gatwick-Berlin and Berlin-Dublin in one transaction, but you can book one-way or return. The implication here is that a return ticket on their engine is as normally defined - out and back. If they can't fly you back, then it is reasonable that they refund the out portion also.

    They may have some terms and conditions covering this, but these are unlikely to over-ride any statutory or FAA/ITAA/whatever protection provided, no more than them saying "If you are delayed by 36h we will not provide any assistance at all" would over-ride the requirement to provide refreshments, etc . . .

    z
     
  4. ClubMan

    ClubMan Frequent Poster

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    NCA or Aviation Regulator perhaps? From the former:
     
  5. efm

    efm Frequent Poster

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    AFAIK - Ryanair have a term in their T's & C's that states they are a "point to point" airline and will not entertain any requested for costs / refunds as a result of onward flights missed or changes to scheduled services
     
  6. ClubMan

    ClubMan Frequent Poster

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    You mean this?
     
  7. efm

    efm Frequent Poster

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    That's it!
     
  8. zag

    zag Frequent Poster

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    Hmm - interesting. According to this - http://www.aviationreg.ie/images/ContentBuilder/reg261.pdf -there's not a lot to be done in this case.

    I still find it hard to believe that under other (non-aviation) regulations someone can sell you something, then cancel one part and insist you take and pay for the other part. *Especially* where the two parts are sold under a single reference - the 6 digit code used for booking references.

    z
     
  9. ClubMan

    ClubMan Frequent Poster

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    Also from the Ryanair Ts&Cs:
     
  10. ClubMan

    ClubMan Frequent Poster

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    Any chance of taking a refund on the original outgoing flight and getting an alternative one going out on the Tuesday (or whatever)? Or is accommodation etc. already booked?
     
  11. z109

    z109 Guest

    "If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel."

    This would seem to indicate that a full refund of all monies paid should be the full payment for the itinerary? (i.e. for both flights and including the booking fee). The all monies paid would seem to be the important bit.

    You could try claiming on your credit card that the services are not going to be provided, but I'm not sure how much luck you will have.

    PS Danmo, you did book a return trip?
     
  12. jhegarty

    jhegarty Frequent Poster

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    Would a charge back on the credit card work. ?... tell them what you ordered isn't been delivered....
     
  13. Danmo

    Danmo Frequent Poster

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    Last edited: Aug 8, 2007
    Hi
    Thanks for the replies. Their terms and conditions say that "As your flight times have changed significantly (more than 2 hours before or after the original scheduled departure times), you may apply either for a Travel Credit for the unused flight sector(s)on your booking or a full refund of all monies paid." When you click on the link in the email it says you can cancel all flights for all passengers so maybe you can get a full refund. It's not very clear. I suppose I will just wait and see what appears on my credit card. Takes 7-10 days. I could fly back Aerlingus via Toulouse but it's not worth the extra hassle and expense. Luckily I can cancel the hotel anytime up to 4pm the day before I arrive. I have never actually flown ryanair and now probably never will. They are not dependenable in my opinion although I know of lots of people who have never had any problems.
     
    Last edited: Aug 8, 2007
  14. Guest127

    Guest127 Guest

    One of the Cu juniors flights was cancelled as a result of the liquid bomb scares last August. the flight out from Dublin as it transpired. BMI Baby at first offered only a refund on the outward flight but stated ( verbally from their customer care centre in England- so maybe it was just one persons decision)that she was not entitled to a return refund as that flight operated to schedule. However they did make a full refund when she explained that it wasn't possible to return if she didn't 'go'.