I posted a bank draft for nearly 3000 euro via registered post to my daughters college accommodation. This was 2 months ago in July. Never got a receipt back and after great difficulty, spoke to a manager about 2 weeks later who said not to worry about it, that her room is safe and they would not give it away without contacting us first, and they would get it sorted as they were extremely busy. The accommodation is well known business and not a scam.
2 weeks later on a Friday evening my daughter got a final notice (no previous contact) saying they didn't have the money and had to be paid by Monday or else she would lose her room. We managed to email back straight away and said manager said don't worry it's prob lost in the post. I replied with the signature that said it had been signed for. Manager advised that the signature was one of her staff members, that he was completely trustworthy and said leave it with them I have no more to do.
Another 2 weeks gone, they have been extremely difficult to contact, saying they are very busy and they still have not found this bank draft. My daughter needs to be in her room next Wednesday, this is the only room available and she has no chance of finding somewhere else. Commuting is not possible as it's too far away. Im hesitant to even pay the college registration fees before getting this sorted as she won't be able to go.
Im guessing they basically have the phone off the hook due to the leaving cert results coming out and just don't answer the phone any more. Ive requested they call us directly as we need to sort this out. Reply said they still do not have the draft and they would call that afternoon. Never got a call. Repeated same email 2 days ago and no reply to that. Still not answering phone.
Ive been into the bank who have confirmed that the draft has not been cashed. They have advised that as the draft should be treated as cash that as it was delivered it was really not to do with me any more and the business in question should be compensating. However she did say that if they still couldn't find it to call back in and they would start an investigation as bank drafts are not easy to cancel. From looking up online it seems the bank may want us to sign an indemnity incase the draft is cashed after we are refunded, which to be honest we don't really think we should be doing considering it was the accommodation that lost it. We were going to ask the accommodation to contact the bank.
Im not sure what we can do. Whose responsibility is it if they receive the draft then lose it? Or is it possibly a criminal issue as we have no idea of what happened to it?
We don't want to lose the room or there be tension over this as my daughter has to spend the year there, but the lack of communication and help from them is difficult and we are not sure what we can do.
2 weeks later on a Friday evening my daughter got a final notice (no previous contact) saying they didn't have the money and had to be paid by Monday or else she would lose her room. We managed to email back straight away and said manager said don't worry it's prob lost in the post. I replied with the signature that said it had been signed for. Manager advised that the signature was one of her staff members, that he was completely trustworthy and said leave it with them I have no more to do.
Another 2 weeks gone, they have been extremely difficult to contact, saying they are very busy and they still have not found this bank draft. My daughter needs to be in her room next Wednesday, this is the only room available and she has no chance of finding somewhere else. Commuting is not possible as it's too far away. Im hesitant to even pay the college registration fees before getting this sorted as she won't be able to go.
Im guessing they basically have the phone off the hook due to the leaving cert results coming out and just don't answer the phone any more. Ive requested they call us directly as we need to sort this out. Reply said they still do not have the draft and they would call that afternoon. Never got a call. Repeated same email 2 days ago and no reply to that. Still not answering phone.
Ive been into the bank who have confirmed that the draft has not been cashed. They have advised that as the draft should be treated as cash that as it was delivered it was really not to do with me any more and the business in question should be compensating. However she did say that if they still couldn't find it to call back in and they would start an investigation as bank drafts are not easy to cancel. From looking up online it seems the bank may want us to sign an indemnity incase the draft is cashed after we are refunded, which to be honest we don't really think we should be doing considering it was the accommodation that lost it. We were going to ask the accommodation to contact the bank.
Im not sure what we can do. Whose responsibility is it if they receive the draft then lose it? Or is it possibly a criminal issue as we have no idea of what happened to it?
We don't want to lose the room or there be tension over this as my daughter has to spend the year there, but the lack of communication and help from them is difficult and we are not sure what we can do.
