Motor Motor claim query

[Sprinkle]

Quick synopsis of a query I have:
My brother took out fully comp car insurance policy in Sept & paid a 1000 down payment as he was paying DD. He had a crash there just before xmas & car was unfortunately deemed a write off. The insurance co are now seeking the rest of the premium (approx 1000) to be paid upfront before releasing the settlement cheque or will cancel the policy ?!
Why can they not just deduct this amount from the settlement cheque as he doesn't have another 1000 to pay - is this normal procedure?

Thanks for your help

 

[Ravima]

full premium is due in the event of a total loss. Policy is then cancelled and you start again.

 

[Sprinkle]

Thanks for your reply - can they not just deduct the monies owed from the settlement cheque? As he wouldn't have 1000 to pay now hence the reason he was paying DD initially

 

[peteb]

nope.