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Please be advised that PTSB hope to apply this change to all variable and tracker rates by early November. For security reasons, we cannot discuss specific details of customer accounts, or action requests made by email. Please contact an Open 24 Customer Service Advisor on 1890 500 121 (+3531 2124299 from abroad) Monday to Friday 8am to 10pm and Saturday from 10am to 2pm. Our advisor will be happy to help with your query.