Income Protection and Life Assurance documentation

[tnegun]

I've two policies provided by my employer but am struggling to get any official documentation beyond the policy conditions, my employer says they don't exist and the broker who manages them sends back a PDF flyer detailing benefits or the policy conditions again when I request them. The PDF has a disclaimer that it is overridden by the policy documentation but the policy conditions detail nothing about benefits. Am I correct in thinking there should be a separate schedule and table of benefits document for each policy?

 

[LDFerguson]

If they're group policies for all employees, there should be master policy documents that you could ask to see. If there are references to specific employees on them, the broker would need to redact those before sending them out.

 

[tnegun]

Thanks, I'm still chasing my tail with them as they keep delaying and then sending the same docs, again and again, that reference the other docs I'm asking for!