Electricity bill deducted by direct debit but no copy of bill provided despite requests.

M

Magillagorilla

Registered User
Messages
33
Hoping somebody may be able to help. An electricity bill was taken from my bank account by DD, normal procedure. I did not receive the bill either on the portal or in the post. I have since received another bill which references the one in question as having been paid. There is even another bill on the portal from before the absent one. So there is no issue concerning uploading. A number of conversations with, and emails to, the provider have not been successful. I would like to see this bill but don't know what to do now. Thanks
 
Tell your supplier you want a copy of the bill, hard-copy, PDF or whatever suits you. Ask the next rep you talk to that you want to escalate the enquiry to a complaint and you want to speak with someone in authority.
 
mathepac said:
Tell your supplier you want a copy of the bill, hard-copy, PDF or whatever suits you. Ask the next rep you talk to that you want to escalate the enquiry to a complaint and you want to speak with someone in authority.
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If it becomes necessary to make a complaint then see here:

Complain to your energy provider | CRU.ie

If you are not satisfied with the service provided by your energy supplier or network operator you can complain to them. Find out how.
www.cru.ie www.cru.ie

Make a complaint | CRU.ie

From time to time you may experience difficulty with your bill, your connection to the electricity or natural gas network or some other issue relating to your natural gas or electricity supply or Irish Water If you are unable to resolve your problem, the CRU offers a free and independent...
www.cru.ie www.cru.ie
 
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