I was overcharged on a Dublin Bus LEAP card journey.
Who would be the best agency to complain to in relation to LEAP card and Dublin Bus? Specifically about the lack of a ticket\receipt being issued - the NCA?
Without a ticket being issued there and then, it's very hard to challenge whether you have been overcharged. It seems very suspicious to me that it's not even possible to request a ticket. I suspect there is systematic overcharging going on.
The LEAP card refund process for Dublin Bus involves a trip to the Dublin Bus office, which seems ridiculous. If you query what you have been charged by the driver, he can cancel it within 10 minutes of the transaction; however, it can be difficult to actually see what you have been charged on the machine.
I can't think of any other service whose charging is so non-transparent at point of sale.
Who would be the best agency to complain to in relation to LEAP card and Dublin Bus? Specifically about the lack of a ticket\receipt being issued - the NCA?
Without a ticket being issued there and then, it's very hard to challenge whether you have been overcharged. It seems very suspicious to me that it's not even possible to request a ticket. I suspect there is systematic overcharging going on.
The LEAP card refund process for Dublin Bus involves a trip to the Dublin Bus office, which seems ridiculous. If you query what you have been charged by the driver, he can cancel it within 10 minutes of the transaction; however, it can be difficult to actually see what you have been charged on the machine.
I can't think of any other service whose charging is so non-transparent at point of sale.