Sorry if this is the wrong tread, we had trouble paying our mortgage in 2012/2013 and went into different arrangements during 2012/2013, including a moratorium on payments for a time. We ended up with arrears of €10K which were capitalised as part of a Part Capital and Interest Restructure Arrangement in 2014, with a review after 3 years.
Time has moved on, and we are now both working, have fewer costs and more income, so I rang PTSB this week to arrange for an appointment and Standard Financial Statement form to come out of this restructure and to go on full repayments. In the course of the conversation, I asked the PTSB staff member what we should be paying on our mortgage, but the refused to tell me! The reason given was that they could not tell me until they had all of my details. I have protested that this is irrelevant, as I am not asking if we can afford the proper payment just how much the repayments should be for a €300K 90% LTV mortgage with 284 months remaining. No dice from the PTSB representative, he says this is not covered under MARP, and they cannot advise the proper repayment figure on this mortgage for the remaining term until they are furnished with a SFS, payslips and bank statements.
I have also been told that they have not updated procedure for dealing with the withdrawal of original statements and replacement of online statements by BOI. This happened earlier this year, and they will not accept statement that I print of B365, as directed by Bank of Ireland following the withdrawal of the posted statement service. I have been asked to order duplicate statements by PTSB, and have today received a b&w photocopy of my statements for which BOI have charged €33.80.
Are PTSB being awkward here, or is there more to this? We desperately want to leave PTSB, as they are the worst of a bad lot, having treated the people they withdrew trackers from in a despicable manner. I would be interested to hear from anyone else who has had experience of efforts to break out of PTSB restructures.
Time has moved on, and we are now both working, have fewer costs and more income, so I rang PTSB this week to arrange for an appointment and Standard Financial Statement form to come out of this restructure and to go on full repayments. In the course of the conversation, I asked the PTSB staff member what we should be paying on our mortgage, but the refused to tell me! The reason given was that they could not tell me until they had all of my details. I have protested that this is irrelevant, as I am not asking if we can afford the proper payment just how much the repayments should be for a €300K 90% LTV mortgage with 284 months remaining. No dice from the PTSB representative, he says this is not covered under MARP, and they cannot advise the proper repayment figure on this mortgage for the remaining term until they are furnished with a SFS, payslips and bank statements.
I have also been told that they have not updated procedure for dealing with the withdrawal of original statements and replacement of online statements by BOI. This happened earlier this year, and they will not accept statement that I print of B365, as directed by Bank of Ireland following the withdrawal of the posted statement service. I have been asked to order duplicate statements by PTSB, and have today received a b&w photocopy of my statements for which BOI have charged €33.80.
Are PTSB being awkward here, or is there more to this? We desperately want to leave PTSB, as they are the worst of a bad lot, having treated the people they withdrew trackers from in a despicable manner. I would be interested to hear from anyone else who has had experience of efforts to break out of PTSB restructures.