Chapters BookStore - no exchange without receipt

[europhile]

and not all of their books are second-hand either, they're returns to publishing houses that are bought cheap in bulk, mangled a bit by staff (under instructions I did it myself) and then doled out on the second hand shelves.

I don't understand the need to mangle the books in order to sell them.

Remaindered books command a better price than secondhand.

 

[extopia]

Sounds like the shop might have made a bad call in this case, for whatever reason. But in general the customer service in Chapters is excellent, as it is in most Dublin bookshops, it has to be said.

 

[europhile]

What really irritated me was that in the circumstances - price tag in place plus deactivated security tag (so it had to have gone out over the cash desk, I couldn't have just run off with it), plus I wanted to swap it for essentially the same thing, any reasonable retailer (I think) should have allowed the exchange.

Not, let me repeat, not, Chapters. But I know of one bookshop where the books are stolen by staff and sold on to other bookshops.