I have a problem with a major retail bank that has given me tracker redress. In their correspondence on the matter, they said that they would address problems with my credit rating if requested.
My credit rating was shredded at the time of the banking crisis and only in recent years have I succeeded in clearing all debts from that debacle. I would have had a clean bill of health if I hadn't been hugely overcharged on my mortgage. I called them on their supplied support line to ask them to take action to amend my rating, or at least to add an explanatory note. They said they'd get back to me, and never did, in spite of a subsequent follow-up email. Clearly they're not terribly interested in helping to clear up the mess they caused.
What should be my next step? Is there a higher authority (short of the Central Bank) that I should appeal to? Having a poor credit record is seriously impacting on some major like choices that I need to make soon.
My credit rating was shredded at the time of the banking crisis and only in recent years have I succeeded in clearing all debts from that debacle. I would have had a clean bill of health if I hadn't been hugely overcharged on my mortgage. I called them on their supplied support line to ask them to take action to amend my rating, or at least to add an explanatory note. They said they'd get back to me, and never did, in spite of a subsequent follow-up email. Clearly they're not terribly interested in helping to clear up the mess they caused.
What should be my next step? Is there a higher authority (short of the Central Bank) that I should appeal to? Having a poor credit record is seriously impacting on some major like choices that I need to make soon.