I've had two awful experiences contacting companies by phone in the last week and was wondering if this is typical or if they are amongst the worst services provided.
I contacted BOI and each person I was transferred to put my call back onto the main Business online menu. I was eventually told to call the branch, which was how I contacted them to begin with.
The next day the system was down so they couldn't help although I did get a direct number so I can avoid every using the main phone service again.
Our NTL cable service has been down all week so I called to report on Saturday.
It took eighteen and a half minutes in the queue before being connected to an operator. I had the phone on speaker and had lunch and read the paper before being put through.
Are BOI and NTL sub standard or is this the normal level of service in Ireland?
I contacted BOI and each person I was transferred to put my call back onto the main Business online menu. I was eventually told to call the branch, which was how I contacted them to begin with.
The next day the system was down so they couldn't help although I did get a direct number so I can avoid every using the main phone service again.
Our NTL cable service has been down all week so I called to report on Saturday.
It took eighteen and a half minutes in the queue before being connected to an operator. I had the phone on speaker and had lunch and read the paper before being put through.
Are BOI and NTL sub standard or is this the normal level of service in Ireland?