M
MarySmyth
Guest
My employer operates a EAP via VHI https://www.vhi.ie/jsp/employers/employeeassistanceprogramme.jsp
On the single occasion I contacted same in June, I was surprised at the amount of advance questions required by the phone operator in advance of receiving assistance to what is described in leaflets and company briefings as a 'confidential service'- name/ employer/ home address/ phone/ email/ etc.
One month later I received an email regarding 'satisfaction survey' and was surprised to see over 40 other email addresses listed in the addressee list. These were similar other employees from other companies who accessed the 'confidential' service.
It transpires that the service is operated by an outsource organisation in the UK
[broken link removed]
Following investigation, the issue arose due to 'human error', which by all accounts could happen with any of us sending emails. However, I would be reluctant to use the service again. Any advice/ comments?
P.s. when I asked VHI for an 'access request' to find out what data held by themselves or PPC- they said I must contact the UK company!
On the single occasion I contacted same in June, I was surprised at the amount of advance questions required by the phone operator in advance of receiving assistance to what is described in leaflets and company briefings as a 'confidential service'- name/ employer/ home address/ phone/ email/ etc.
One month later I received an email regarding 'satisfaction survey' and was surprised to see over 40 other email addresses listed in the addressee list. These were similar other employees from other companies who accessed the 'confidential' service.
It transpires that the service is operated by an outsource organisation in the UK
[broken link removed]
Following investigation, the issue arose due to 'human error', which by all accounts could happen with any of us sending emails. However, I would be reluctant to use the service again. Any advice/ comments?
P.s. when I asked VHI for an 'access request' to find out what data held by themselves or PPC- they said I must contact the UK company!