Anyone else had a problem with this lot not getting back to you? We pay €81 a quarter to have our bin emptied once a week and the green bin emptied once a month. Last month the green bin wasnt emptied although it was left at the end of our street and my husband had to go looking for it. I phoned their head office in Dundalk and left a message for someone to come back to me to answer my question as to why the bin wasnt emptied. Last year I phoned them 3 times to ask for a statement of my account so I could claim back the tax and the third time I phoned I was told by the girl's 'dulcet Dundalk tone' that it had already been sent out to me! (eh... STILL waiting...) Have been with them for a long time now but am thinking of changing to Panda as they get paid enough from our house and they could at least phone. Customer service in this country is really bad...