Some Michael O'Leary quotes I thought I'd never read:
"We should try to eliminate things that unnecessarily p**s people off,"
"A lot of those customer services elements don't cost a lot of money. It's something we are committed to addressing over the coming year,"
I think someone there has been scouring AAM because those points were made by many of us. Apart from the bag being millimetres too big (which they have specifically mentioned) they should look at:
Either being more generous on weights, OR reducing the charge for overweight OR at an absolute absolute minimum allow averaging of weights of bags between families/persons travelling together (so you dont have Aunty Mary stuffing pairs of knickers into her husbands case because her bag is too heavy and his is under the limit).
Having a more reasonable charge for printing a boarding pass - I agree anyone should be able to bring there own but, say, €10 would be enough incentive not to forget, without gouging you.
Being more reasonable re gate closing times. Not sure how this is since the online check in was introduced, but they used to be profiteering [expleters] in the bad old days.
Costs of switching flights - generally its cheaper re-book & that's not necessarily a celebration of how cheap the flight is in the first place.
Moving beyond insulting/degrading people with disabilities - that was an unnecessary stain on the company from the word go. & other such obvious PR disasters.
I suppose its too much to expect a cup of tea for nothing so we'll let them away with that.
I'd love to love Ryanair as there's so much I admire about them, lets hope they deliver on their promise.
"We should try to eliminate things that unnecessarily p**s people off,"
"A lot of those customer services elements don't cost a lot of money. It's something we are committed to addressing over the coming year,"
I think someone there has been scouring AAM because those points were made by many of us. Apart from the bag being millimetres too big (which they have specifically mentioned) they should look at:
Either being more generous on weights, OR reducing the charge for overweight OR at an absolute absolute minimum allow averaging of weights of bags between families/persons travelling together (so you dont have Aunty Mary stuffing pairs of knickers into her husbands case because her bag is too heavy and his is under the limit).
Having a more reasonable charge for printing a boarding pass - I agree anyone should be able to bring there own but, say, €10 would be enough incentive not to forget, without gouging you.
Being more reasonable re gate closing times. Not sure how this is since the online check in was introduced, but they used to be profiteering [expleters] in the bad old days.
Costs of switching flights - generally its cheaper re-book & that's not necessarily a celebration of how cheap the flight is in the first place.
Moving beyond insulting/degrading people with disabilities - that was an unnecessary stain on the company from the word go. & other such obvious PR disasters.
I suppose its too much to expect a cup of tea for nothing so we'll let them away with that.
I'd love to love Ryanair as there's so much I admire about them, lets hope they deliver on their promise.
