Apologies if this is the wrong forum - mods please move if it is
I received my mobile bill from VF and it has a charge on it for a connection to live.vodafone.com for roaming charges for €23.50+VAT. On my bill it states that I was connected to live.vodafone.com for a continuous period of over 11 hrs 36 mins. The bill says that I used 152 MB of data in that period.
I was abroad on the day in question which is fine but I was very careful re switching off Data Roaming on my phone when I wasn't actually using it for anything Internet-based. I am at a total loss as to how I could have used that much data when I was so careful with my phone that day.
Vodafone have been extremely unhelpful with the issue, basically insisting that the charge is correct with no attempt to explain it or provide me with any further details on usage etc.
How much data is 152 MB anyway? Does it seem excessive usage?
How much data would a 3-min YouTube video use for example?
Why does my bill say that I was connected for 11 hr 36 min when I was careful about turning off Data Roaming on my iPhone when not using it. Is this normal to show the
It seems like a lot of usage to me considering that when I went abroad last August for 2 weeks I didn't go over the 100MB limit on ANY day.
Can anyone shed any light on the issue here? TBH I don't even know where to go to query the charge other than Comreg and I don't want to escalate it to that level if I can sort it out with VF first.
I received my mobile bill from VF and it has a charge on it for a connection to live.vodafone.com for roaming charges for €23.50+VAT. On my bill it states that I was connected to live.vodafone.com for a continuous period of over 11 hrs 36 mins. The bill says that I used 152 MB of data in that period.
I was abroad on the day in question which is fine but I was very careful re switching off Data Roaming on my phone when I wasn't actually using it for anything Internet-based. I am at a total loss as to how I could have used that much data when I was so careful with my phone that day.
Vodafone have been extremely unhelpful with the issue, basically insisting that the charge is correct with no attempt to explain it or provide me with any further details on usage etc.
How much data is 152 MB anyway? Does it seem excessive usage?
How much data would a 3-min YouTube video use for example?
Why does my bill say that I was connected for 11 hr 36 min when I was careful about turning off Data Roaming on my iPhone when not using it. Is this normal to show the
It seems like a lot of usage to me considering that when I went abroad last August for 2 weeks I didn't go over the 100MB limit on ANY day.
Can anyone shed any light on the issue here? TBH I don't even know where to go to query the charge other than Comreg and I don't want to escalate it to that level if I can sort it out with VF first.