Anyone use the Insurance Information Service?

Brendan Burgess

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I was only vaguely aware of these guys, (It's only been referred to twice on askaboutmoney) but on reading the Annual Review by Insurance Ireland,


  • they dealt with 5,958 queries including 421 complaints in 2013
  • they resolved 76% of the complaints
http://www.insuranceireland.eu/consumer-information/insurance-information-service


Apparently, if a consumer has a complaint, the IIS will call the insurance company to see if it can be resolved without going to the Ombudsman.

They deal with life and non-life insurance, although most of the queries are about non-life issues.


Brendan
 
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