I don't really know what my options are here. Perhaps I have none.
Ulster Bank are flatly refusing to set up a mortgage payment direct debit (SEPA DD) on a German account, stating that "we can only set up direct debits with bank details from a bank in the RoI". What the hell is the point of SEPA if banks can simply refuse to do this?
Do I have grounds for complaint to a higher authority here? I have had no trouble with my other direct debits being switched to this German account. I want to close my BoI account and this is the only remaining DD that is preventing me from doing so. I am wary of cancelling the DD and moving to standing order as I like the certainty that the correct payment will be drawn when interest rates change. Why do the have to be so awkward. AIB etc. had no problem setting up SEPA DDs on this account!
Ulster Bank are flatly refusing to set up a mortgage payment direct debit (SEPA DD) on a German account, stating that "we can only set up direct debits with bank details from a bank in the RoI". What the hell is the point of SEPA if banks can simply refuse to do this?
Do I have grounds for complaint to a higher authority here? I have had no trouble with my other direct debits being switched to this German account. I want to close my BoI account and this is the only remaining DD that is preventing me from doing so. I am wary of cancelling the DD and moving to standing order as I like the certainty that the correct payment will be drawn when interest rates change. Why do the have to be so awkward. AIB etc. had no problem setting up SEPA DDs on this account!