I attempted to buy prize bonds online, using my Laser card. The transaction was declined.
Telephone contact with The Prize Bond Company and with BoI didn't help. The Prize Bond Company say that my bank stopped the transaction; the bank says that my account is in good standing and that no request was received.
Eventually a Prize Bond employee searched the computer files, and told me that the explanation recorded in their system is "restricted card". It remains restricted.
I want my card unblocked. As neither the bank nor the Prize Bond company admit to having imposed the restriction, how do I go about it?
Telephone contact with The Prize Bond Company and with BoI didn't help. The Prize Bond Company say that my bank stopped the transaction; the bank says that my account is in good standing and that no request was received.
Eventually a Prize Bond employee searched the computer files, and told me that the explanation recorded in their system is "restricted card". It remains restricted.
I want my card unblocked. As neither the bank nor the Prize Bond company admit to having imposed the restriction, how do I go about it?