Have a UB Visa debit card which I used the the USA to pay for hotel. Hotel put through 2 pending transactions and then when I checked out put through one transaction for the total amount. However the 2 pending transactions are still on account and as this is a debit card has a hold over my available balance.
I have been onto Merchant (hotel) and five different depts in UB to no avail, they all advise the payment hold will have to expire (up to 10 working days) before fund can be released. You can not dispute the payment as it hasn't been made.
I have queried the hotel as to why they did the payment this way and up to now it's been standard procedure which they are now looking at.
I'd advise checking with hotel if your using a debit card as to their procedure to ensure you don't get caught up like this.
I have been onto Merchant (hotel) and five different depts in UB to no avail, they all advise the payment hold will have to expire (up to 10 working days) before fund can be released. You can not dispute the payment as it hasn't been made.
I have queried the hotel as to why they did the payment this way and up to now it's been standard procedure which they are now looking at.
I'd advise checking with hotel if your using a debit card as to their procedure to ensure you don't get caught up like this.