I had some oil delivered on Saturday ( I was out when it arrived) and was surprised to find that I received roughly 10% less than I thought would arrive. I had checked the price on cheapestoil.ie and on the company's own website prior to ordering. It clearly stated that €xxx would buy by XXXLitres of oil.
I rechecked it again this morning and the price is still the same. Rang the company and have been told that the price online includes a discount but there is nothing on the website to suggest this. I checked the T&C ( going as far as to fill in the online order form so I could view the full T&C before submitting the order) and also checked the back of the delivery docket put through the door.
I know there is little hope of me getting anything back of them but I am wondering what the legal position is. If the price includes an online discount do they have to state this. I have checked a couple of others this morning and they all have "price applies to online orders" or similar displayed prominently.
I didn't order online as you have to input your card details and the order form is not secure ( no https and padlock confirming the site is secured)
I rechecked it again this morning and the price is still the same. Rang the company and have been told that the price online includes a discount but there is nothing on the website to suggest this. I checked the T&C ( going as far as to fill in the online order form so I could view the full T&C before submitting the order) and also checked the back of the delivery docket put through the door.
I know there is little hope of me getting anything back of them but I am wondering what the legal position is. If the price includes an online discount do they have to state this. I have checked a couple of others this morning and they all have "price applies to online orders" or similar displayed prominently.
I didn't order online as you have to input your card details and the order form is not secure ( no https and padlock confirming the site is secured)