poundhound
Registered User
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My Sister entered into a 24month contract with Meteor in March 2014. She was given an iphone 4 for free as part of the contract.
6 months later the phone overheated while charging and began to smoulder at the dock connector.
When disconnected, the phone still worked but when the battery ran down, it could not be recharged.
She brought the phone and charger to Meteor to show them what happened.
The took it in and contacted her to say the problem was caused by water or moisture damage. This is absolute rubbish as the device was nowhere near water before or during the time the fault arose.
They want €218 to fix/replace it.
My sister wouldnt accept this and reiterated it did not come into contact with water and demanded proof of their findings. They said they had photographic evidence but have yet to produce it.
Has anyone had a similiar experience, any advice would be greatly appreciated.
6 months later the phone overheated while charging and began to smoulder at the dock connector.
When disconnected, the phone still worked but when the battery ran down, it could not be recharged.
She brought the phone and charger to Meteor to show them what happened.
The took it in and contacted her to say the problem was caused by water or moisture damage. This is absolute rubbish as the device was nowhere near water before or during the time the fault arose.
They want €218 to fix/replace it.
My sister wouldnt accept this and reiterated it did not come into contact with water and demanded proof of their findings. They said they had photographic evidence but have yet to produce it.
Has anyone had a similiar experience, any advice would be greatly appreciated.