problem with new pc,broadband or router

kiwifruit

Registered User
Messages
115
Hi all ,firstly, im a novice when it comes to IT so here it goes.

for the last 5 days we have been
 
help.i keep getting cut off,i have tried typing this 8 times so far so i will keep it short incase it happens again, after 5mins, internet gets real slow and tells me"internet explorer is unavailable" and when i try and submit this it says enter name and i lose everything. it came up yesterday that there was 2 computers on the same ip address,dont know what that means but how do i fix it. my laptop is only a month old my broadband is with smart ,it tells me that i have excellent coverage .my router is 6 yrs old and the green lights are flickering like mad,dont know if thats meant to happen as i never had to look at it before.basically, i keep getting cut off for no reason,when i tried to copy and paste it went offline straight away .the phishing filter has a X or an exclamation mark on it, does that affect my problem,i have avg security,

any help please,and hope this gets to you all
kiwi
 
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