Hi
Just off the phone with UB. They sent us a notification re; the recent ECB cut, it read your new monthly payment has increased.
Curious I got on the phone straight away and asked why? Long story short - turns out UB were applying the wrong TRS credit to our monthly payment ( they were deducting too much ) and now we have our tracker mortgage increased as a result by €130 pm to pay back their oversight.
I am phoning them again this eve to dicsuss further. I thought they couldnt touch the tracker ?
Do we have any options here?
I really dont trust UB now at all - mistakes seem to be happening all over the place..
Im furious though as our tracker being so low was really helping us cope financially
Can someone help or advise please?
Thanks
Just off the phone with UB. They sent us a notification re; the recent ECB cut, it read your new monthly payment has increased.
Curious I got on the phone straight away and asked why? Long story short - turns out UB were applying the wrong TRS credit to our monthly payment ( they were deducting too much ) and now we have our tracker mortgage increased as a result by €130 pm to pay back their oversight.
I am phoning them again this eve to dicsuss further. I thought they couldnt touch the tracker ?
Do we have any options here?
I really dont trust UB now at all - mistakes seem to be happening all over the place..
Im furious though as our tracker being so low was really helping us cope financially
Can someone help or advise please?
Thanks