Yesterday I was in a (very well known) store, returning an item.
Their returns policy is very clear : if you decide you don't want an item, return it in it's original packaging within a specified period of time, and they will refund the cost of the item.
I had paid by Laser, and was getting refunded on to the same card.
The store refused to refund the money (all of €10) into my laser account, unless I gave them all my contact details.
I was told that the refund couldn't be processed via the computer without all my contact details.
I didn't particularly want to give them all my contact details, as I don't want my address etc stored on their computer. It's none of their business.
I paid for something (they didn't require my contact details), and I returned something as per their store policy (now they demand my details).
There is nothing in their returns policy to state that in order to make a return to the store, that you are required to give them this information.
Given that I had the receipt, and the corresponding laser card that was used for payment, are the store legally entitled to demand my address, and refuse the refund into my card if I declined to provide the details?
There was a big hoo haw in the store, manager was called etc, who obviously thought I was just being difficult.
In the end, they issued me with a credit voucher instead.(without any further details from me)
Anyone know if there is any consumer legislation about this?
It sounds small, but it really irritated me yesterday.
I don't go around giving my contact details to all and sundry, and I certainly dislike a company trying to force me to do so.
In the case of a fraudulent transaction, it would be unlikely I would have the same laser card as the initial payment was made from, and additionally, someone could just make up an address, so this doesn't stand up as a security policy.
Nicola
Their returns policy is very clear : if you decide you don't want an item, return it in it's original packaging within a specified period of time, and they will refund the cost of the item.
I had paid by Laser, and was getting refunded on to the same card.
The store refused to refund the money (all of €10) into my laser account, unless I gave them all my contact details.
I was told that the refund couldn't be processed via the computer without all my contact details.
I didn't particularly want to give them all my contact details, as I don't want my address etc stored on their computer. It's none of their business.
I paid for something (they didn't require my contact details), and I returned something as per their store policy (now they demand my details).
There is nothing in their returns policy to state that in order to make a return to the store, that you are required to give them this information.
Given that I had the receipt, and the corresponding laser card that was used for payment, are the store legally entitled to demand my address, and refuse the refund into my card if I declined to provide the details?
There was a big hoo haw in the store, manager was called etc, who obviously thought I was just being difficult.
In the end, they issued me with a credit voucher instead.(without any further details from me)
Anyone know if there is any consumer legislation about this?
It sounds small, but it really irritated me yesterday.
I don't go around giving my contact details to all and sundry, and I certainly dislike a company trying to force me to do so.
In the case of a fraudulent transaction, it would be unlikely I would have the same laser card as the initial payment was made from, and additionally, someone could just make up an address, so this doesn't stand up as a security policy.
Nicola