I am unhappy with the service provided by the company that we used to supply and fit our kitchen. My question is whether I have the right to withhold the final payment (which is 10% of the total cost of the kitchen) due to my lack of satisfaction.
The company fitted the kitchen at the end of May and were to supply the applicances with the kitchen. There was a snag list of items that they have just completed today (August 18th). The main item was replacing a door which was made too short and fitting an island hood which they messed up ordering.
There was also poor customer service and unprofessional service from members of the team and taking far too long to get back to us about when they were going to sort out the problem etc.
My question is do I have to pay them the final payment and then make a complaint after the fact or do I have the right to make a formal complaint and without that final payment.
The company fitted the kitchen at the end of May and were to supply the applicances with the kitchen. There was a snag list of items that they have just completed today (August 18th). The main item was replacing a door which was made too short and fitting an island hood which they messed up ordering.
There was also poor customer service and unprofessional service from members of the team and taking far too long to get back to us about when they were going to sort out the problem etc.
My question is do I have to pay them the final payment and then make a complaint after the fact or do I have the right to make a formal complaint and without that final payment.