Hi folks, so, last Thursday we noticed that the usual protected/secure connection to our AIB personal online banking was suddenly unprotected, so, we contacted AIB. Anyway, the same problem persists as of now. We use two netbooks, one uses Windows 7 Starter and the other uses Windows 8.1 (basic edition) We usually use Opera (browser) but sometimes use Chrome. Chrome is showing a grey lock with a warning sign. Opera shows no lock at all. Currently there is no problem when using Firefox or when accessing the site via a Blackberry Playbook (it uses different browsers)
When we "inspect the page" (right click, "inspect element"), we see 3 errors on the AIB login page, this is at their side, not ours - as of course we don't host their site.......We phoned them yesterday (Sunday) and the guy we spoke with said the error is on our side, now he may well be correct, but we don't think so. But again, we could be wrong. We were advised not to log in via an unprotected connection and to phone them again today (Monday) and they'll transfer us to their IT dept. That said we informed AIB of the problem last week but to no avail.
Does anyone else have the same problem? Does anyone else use Win 7 Starter or Win 8.1 (basic edition)? The guy at AIB said if there was a problem they would have loads of calls about it but hadn't. He said he uses Chrome and had seen no problems. We did ask at a specific IT security forum and were told: problem is on the banks side.
Of course, that is just an opinion. But if it is the case that it is on AIB's side then it's a hell of a mess. The last thing anyone wants to do is unknowingly log into their online bank a/c through an unprotected connection. So, anyone else have the same problem? Thanks.
EDIT: Have asked elsewhere, other Irish and international online forums, about this and we were told yes, there is a problem and yes, it is on the banks side. Seems that whoever designed/coded the AIB page did it incorrectly, sloppily may have been the term used, and that is why pages are showing as unprotected, I'm unsure whether they are in fact unprotected though, but they are not, as they should be, showing the green lock/protected sign because of the errors on AIB's side. This is something they should address. Call me picky but it doesn't exactly, em, instill confidence.
When we "inspect the page" (right click, "inspect element"), we see 3 errors on the AIB login page, this is at their side, not ours - as of course we don't host their site.......We phoned them yesterday (Sunday) and the guy we spoke with said the error is on our side, now he may well be correct, but we don't think so. But again, we could be wrong. We were advised not to log in via an unprotected connection and to phone them again today (Monday) and they'll transfer us to their IT dept. That said we informed AIB of the problem last week but to no avail.
Does anyone else have the same problem? Does anyone else use Win 7 Starter or Win 8.1 (basic edition)? The guy at AIB said if there was a problem they would have loads of calls about it but hadn't. He said he uses Chrome and had seen no problems. We did ask at a specific IT security forum and were told: problem is on the banks side.
Of course, that is just an opinion. But if it is the case that it is on AIB's side then it's a hell of a mess. The last thing anyone wants to do is unknowingly log into their online bank a/c through an unprotected connection. So, anyone else have the same problem? Thanks.
EDIT: Have asked elsewhere, other Irish and international online forums, about this and we were told yes, there is a problem and yes, it is on the banks side. Seems that whoever designed/coded the AIB page did it incorrectly, sloppily may have been the term used, and that is why pages are showing as unprotected, I'm unsure whether they are in fact unprotected though, but they are not, as they should be, showing the green lock/protected sign because of the errors on AIB's side. This is something they should address. Call me picky but it doesn't exactly, em, instill confidence.