Just wondering if anyone else had a problem with Banking 365. I went online to pay my credit card bill yesterday and got an error message that my pin number was incorrect and to do the transfer again. I did, managed to get as far as printing out the confirmation screen and got kicked out of the system (they were having problems with one of their servers yesterday and the system was extremely slow). I phoned to complete the other transfer I needed to do and found out that the payment to the credit card had in fact gone through twice.
I was talking to a colleague earlier and she said she got the same error message (which BoI tried to convince me didn't exist) yesterday when paying a bill online. Just wondering if anyone else has come across a similar problem.
For the moment it's resolved as after half-an-hour on the phone to various people they escalated the issue to someone who was able to refund me the money (and they'll chase MBNA to get the amount back again). This was a big change from their initial reaction that it was entirely my fault and I'd have to wait and request the money back from MBNA which makes me suspect that they found they did have a problem.
I was talking to a colleague earlier and she said she got the same error message (which BoI tried to convince me didn't exist) yesterday when paying a bill online. Just wondering if anyone else has come across a similar problem.
For the moment it's resolved as after half-an-hour on the phone to various people they escalated the issue to someone who was able to refund me the money (and they'll chase MBNA to get the amount back again). This was a big change from their initial reaction that it was entirely my fault and I'd have to wait and request the money back from MBNA which makes me suspect that they found they did have a problem.
