shoppingfromhome.ie

U

unicorn

Registered User
Messages
8
A friend of mine recently purchased a beauty product from this website at the start of April. She never received this product despite the money been taken from her account. She has tried ringing them but the line goes dead. She sent an e-mail which has never been answered and she also sent them a registered letter which was signed for yesterday. This Company is based in Dublin and their website looks to be legitimate so I cant understand why this has happened and I don't know of anything else she can do? Has anybody had any problems with this Company?

Thanks in advance
 
Thanks for your reply. She has been on to NCA but the problem is that she is unable to make any contact with this Company and NCA has advised to maybe take it to the Small Claims Court.
 
Its not a company. It is a business owned by a well known RTE presenter.

A quick search on [broken link removed] shows this
Type
Business Name
Number
416415
Name
SHOPPING FROM HOME
Address


5 STRADBROOK ROAD
BLACKROCK
CO. DUBLIN
Registered
30/06/2010
Status


Normal

Effective date: 30/06/2010
Click to expand...

Has your friend tried this phone number 1850 234 234? It appears to be working.
 
Yes she tried that number several times. The phone is answered by an answering machine saying "welcome to shopping from home, our operators are busy dealing with another customer right now, please hold"....and then the line goes dead.
 
Their twitter handle is:

rteshopfromhome

and facebook handle is:

rte1shoppingfromhome

so .... is RTE endorsing this site/shop? .... a call to RTE/Joe Duffy might shed some light or exert some pressure ..... or send them a tweet?
 
I ordered a Christmas gift from them and delivery was due well in advance of Christmas but it never came. I contacted them and the phone agent said there was a delay on that product - no reason given - even though their order confirmation said it would be shipped within one business week.
Really it was pointless calling them cos their phone agents are only able to deal with sales and once you've already ordered, they pass all responsibility off to their warehouse (who rather conveniently are non-contactable).
I asked for a manager to call me back but no-one did. But I kept persisting by email and phone and I did eventually get a refund but their customer service was so awful I would never order from them again.
 
She can't even get through on the phone and e-mails are not been answered either. Maybe a call to RTE might help considering they are airing this programme in the morning.
 
Why not contact The Consumer Show on RTE? Eddie Hobbs is good at getting companies to live up to their responsibilities. They are always looking for stories.

[broken link removed]

Brendan
 
I think it may be unfair to say this company is affiliated to RTE. From the shoppingathome.ie website;

About Us

Shopping from Home was first broadcast on RTE One on February 1st 2010 and is the only Irish home shopping TV series. It was developed by Kathy Hoffman who is the Series Producer and Presenter. The Series is produced by SFH Media Services Limited using state-of-the-art technology, post-production expertise and facilities providing bespoke TV for all firms participating. TV Shopping is a new and ever growing method of shopping in Ireland and we are very proud to be the 1st to bring it to Irish national television.
The producer says;
Kathy Hoffman says "In these tough economic times, offering quality products and exceptional value for money is extremely important to every household in Ireland. And as many of these products are from successful Irish businesses it means we're helping to keep the Irish flag flying".

Personally as a stakeholder (licence payer and tax payer) in RTE I think its grossly misleading of this company to use the letters RTE or RTE1 in their twitter and Facebook addresses/pages. Totally wrong!

Definately one for Joe Duffy/Eddie Hobbs and the RTE legal people!
 
Without meaning to go off topic i for one am extremely annoyed at turning on the TV in the morning and seeing a shopping channel on RTE 1. Its akin to just watching a load of advertisments and certainly not what i want to be paying my licence fee for. I don't think its doing anything for some of the public who are convinced to get into more debt for a new set of knives etc... The choice is theirs at the end of the day but i do think the ads can be misleading (about the effectiveness of the products) are very persuasive and i don't think from the few i saw that many are from successfull Irish businesses. Just the usual sold on other shopping channels.
 
Just to update, She received another phone number from RTE for the website. She rang, got through and is waiting on a return call from them.
 
I was just reading that headline myself there and immediately thought of AAM.
I would not be surprised is RTE issued a cease/desist letter to this company re the use of RTE, and particularally RTE1, in their Facebook and Twitter accounts/addresses.
Its grossly misleading of them to do so.
 
You must log in or register to reply here.
Back
Top