Some one I'm close friends with is in the final stages of cancer and is not expected to live more than 12 months.
The person is unmarried and does not have children.
They have requested that their mortgage be put to interest only, on compassionate grounds, to allow them some extra funds and permitting a bit of extra comfort in their final days. They have never missed a mortgage payment or had any repayment loan issues.
The bank in question initially sent out the MARPS for completion, it was returned with a letter from my friend stating that they were not in arrears, the request for interest only is on compassionate grounds and here's a letter from the Dr. confirming medical condition.
Letter no. 2 from bank now tells them that they ARE in arrears to the sum of €nnn,nnn i.e. the total mortgage amount (!) and that they have to complete the MARPS form.
Three letters, two phone calls and the bank still cannot grasp that this person is dying...
Whilst I feel like personally steaming down to the head office and hitting someone, I recognise that isn't the best approach....
Any suggestions?
The person is unmarried and does not have children.
They have requested that their mortgage be put to interest only, on compassionate grounds, to allow them some extra funds and permitting a bit of extra comfort in their final days. They have never missed a mortgage payment or had any repayment loan issues.
The bank in question initially sent out the MARPS for completion, it was returned with a letter from my friend stating that they were not in arrears, the request for interest only is on compassionate grounds and here's a letter from the Dr. confirming medical condition.
Letter no. 2 from bank now tells them that they ARE in arrears to the sum of €nnn,nnn i.e. the total mortgage amount (!) and that they have to complete the MARPS form.
Three letters, two phone calls and the bank still cannot grasp that this person is dying...
Whilst I feel like personally steaming down to the head office and hitting someone, I recognise that isn't the best approach....
Any suggestions?