Blackberry problem - keeps going into SOS mode

I have a Blackberry (think it's a 7290) and for the last few days it has been going into SOS mode a few times a day and I have to enter my pin again for it to reconnect to GPRS - and sometimes it won't reconnect and stays in GSM mode. Sometimes it doesn't go into SOS but goes to GSM and I have to switch it off and on again to get the GPRS to kick in. Does this sound like a device problem or a coverage problem? Are there any settings I could change to stop this happening? Thanks

what model blackberry do you have and with what network?

It's a 7290 with O2 - I've had it since October last year

what is the software verson on it..this can be found by going to options on the main menu and then about

v4.0.0.185 (Platform 1.8.0.117)

orka said:

It's a 7290 with O2 - I've had it since October last year

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Why don't you ring O2 as a first port of call? There may be something they can do remotely - you can, for example, reset the security policy remotely, which can fix some problems.

Hi,

I'm in county Clare and am also having Blackberry problems with O2.
Basically, I have been primarily getting only GSM signal for much of the time over the past few weeks in my house. When I drive to work every morning I get GPRS signal back at exactly the same spot on the road.
This I guess is because I am getting within range of another mast than the one servicing my home area.
I have called O2 to advise them of this but they INSIST there is no mast problem in my area so it must be a setting on my Blackberry.
Now how stupid is that, considering it works everywhere except around my home area.

Rujib

Ive been using blackberry for a couple of years, with little problem of reception, butt more so outside dublin or abroad. I think the SOS is definately a signal strength problem. The reception of signal is determined by inbuilt ariel quality, and here I think blackberry is less effective at picking up a sufficient signal strength than some other phones. The service provider will be basing their comments on optimal arial efficiency - not necessarly blackberry!