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Old 14-02-2012, 01:46 PM
leelee leelee is offline
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Posts: 56
Default Online grocery refunded money twice

Hi - will try keep this short but basically want to know should I inform an online grocery department that they refunded me twice.

I did an online grocery shop at the beginning of December & due to huge errors, shoppin not arrive 4 hours after delivery slot a van man called to say there was a problem with my laser card 4 hours after food was due to be delivered - i used verify by visa the transaction would not have completed with incorrect numbers.

To cut long story short I phoned the company and explained all of above and said i was refusing to accept the order as it was so unaccepatable and they agreed saying just let delivery man know. I was given apologies etc.

When the bank statement arrived at the end of the month the shop in question had taken the money 4 days after I had cancelled my shopping - the amount was approx. 160.00. I rang the company and they said sorry etc, and money would be refunded within 3-5 working days. I took their word. four weeks later another statement arrived and showed i still had not been refunded the monies. I was so annoyed and rang them again to be told they have a system error and it was never possible to refund money in full and it will be done by way of smaller dominations and will include extra 15.00 for inconvience. Week later i get another mail saying money didn't go through as having system errors....

All in all money came back 9 weeks after they took my money but from statement it appears they have done it twice in a total of 16 transactions.

I am so annoyed at company in question - you can't get to speak to someone higher up, all call centres. I don't feel like ringing and say you gave me money back twice - i was left short with money all over Christmas as a result

Can anyone through some light on this - I know some will say don't give back and others will say I must call them. I don't want them to come back to me say in 2 months time when i don't have this money though!
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