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I registered to pay Household charge on time and chose the option to pay by direct debit. Two direct debits taken, no problem (the third to go soon), was sent a receipt for the first payment. My details are correct on their online system, payments up to date. However, I have just got a notice...

I need some advice. We have had the tenants in our house for 5 years and they have generally been good tenants, though prone to be a bit late with rent (which they pay directly to our letting agent) but nothing major. Last year we had to reduce rent twice and they are now paying 1000 euro p.m...