Changes to Three contracts

i dont use phone much, top up only when need (could be months apart)(pay as i use)
now they have sent me text, contract change €20 every 28 days, too rich for my blood ,time to look elsewhere

Got a the text from 3 mobile to say the terms on the business contract has changed and I can get out without penalty. When I joined them, I was told it would cost €45 incl VAT. What they quoted was actually ex VAT. Even still, bills range from €60 - €70 a month.

Phoned Eir mobile this morning and they will give me unlimited calls & texts, 1500 calls & texts to UK for €25 a month. Rolling 30 day contract too as there's no handset. Only difference is 15G of data instead of unlimited. I'm on wifi most of the time anyway, so that's no big deal. Quite a difference in price!


Steven
www.bluewaterfp.ie

Opinions on what has happened to me with THREE please!

Not in the humour for a slating so don't bother. Just yay or nay should I head to the small claims court?


I've just had murder with Three Mobile and I want to take the situation further. If I quickly summarise the details, would you both just let me know if I should take it to the small claims court. Yes or no answers will be fine! Here goes:

Opened student account/connection 2013 @ a charge of €9.99 per month.

Often over used the 15gb allowance but bill would never amount to more than €15 - €20 for the month.

Received bill by email every month & pay with debit card (was signed up to DD but they messed that up when a change was made to bank details)

They sent an SMS MESSAGE to THE MODEM in April, apparently telling me of new charges and giving option to cancel. Apparently if I had seen the message light flashing and hooked it up to laptop then I could have read the message!!!! I didn't even know this was possible.

So last months bill, due to over usage, is €434.

After numerous phone calls, web chats & tweets, they have reduced it to €175.

I have said I will pay, firstly because I'm not the type not to and secondly because the account is in my daughters name. (I can't give her a bad credit rating)

My point is that Three have always corresponded with me by email. When sending this hugely important piece of information, they changed the method of communication and to one that I didn't know existed!!!

Modem is the size of a credit card and lives on a shelf in the hall. Connection is dire also!

Have you seen the usage and how does it compare to previous times ?

Assuming it's not radically different, I would not pay €175, not alone the entire amount. The issue with sending a message to the modem seems like sharp practice to me, I would challenge it head on - even if that meant legal proceedings.

I had an analogous experience with Vodafone, though not over billing so no money involved, just months of frustration. They didn't seem to understand I was using their SIM in a cellular modem, even though they had supplied it themselves, and kept referring to phonecalls and text messages that I couldn't possibly receive.

Sure, I would tell them to go swing for it, and take it to small claims court if necessary.

I can't really tell. I could add it all up......but I know there was no changes to our usage. There's no Netflix or anything in this house!

She told me on the phone earlier that the credit is now on the account but it's not. There was a credit applied for about €16 for SMS. But not the big amount that she said.

Would you suggest small claims court or solicitor? Defeats the purpose if it ends up costing me??

I was totally going to do that. I thought, to hell with them. I have a mortgage, credit card etc. so doesn't bother me to leave it hanging.

Then I remembered it's in my daughter's name. Can't leave it now as it will affect her credit rating!

Wardy7 said:

They sent an SMS MESSAGE to THE MODEM in April, apparently telling me of new charges and giving option to cancel. Apparently if I had seen the message light flashing and hooked it up to laptop then I could have read the message!!!!

Click to expand...

Outrageous behaviour from Three yet again. Have you gone to Comreg?

Hadn't thought of that. Doing it now. Thanks!

Update:

More useless contact with that shower!

I got onto comreg. By God they're quick! Emailed reply within minutes and phoned call a half hour later!

Anyway, they said they've that they've had lots of complaints about this "dongle" (his word!). Said that 3 are saying they were advised by comreg about this, not true he said. Technically they haven't done anything wrong but comreg find it very unfair. They are carrying out an investigation into it and it has already been escalated to the top!

Sounds positive so watch this space!

we have decided to set the clock back and credit overage on these bills, as a once off goodwill gesture. I can see that a credit of €211.18 ex vat was already applied as a goodwill gesture to the account. As a result, I have requested the remaining overcharge charges to be credited to the account. The amount of €142.67 inclusive of VAT will be credited to the account. This will take 5-7 working days to apply by the finance department.

SHOCKED!! I'll believe it when I see the adjustment with my own eyes!

Must have been the threat of comreg!!

Great. Now do the follow up by either closing the account or telling your daughter to check her monthly usage and keep it below that. Btw I left 3 ages ago over something similar and my gripe at the time was that I should be able to set the limit to the max and no more. I made a complaint to comreg but they made nothing of it. Their customer services are just a bunch of idiots who spout out the same stuff again and again till you just get bored.

Oh I've cancelled it already!