Clothing - Shop Price Label vs Till Price

Shopper1

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I bought an item of clothing with a sale discounted ticket on it. I discovered a week later I was actually charged full price.

I was not made aware at the point of sale that the discounted price did not apply and did not have the option to buy or not buy. I was made aware today by phone that the jacket was in the sale in error but was under the impression when I bought it that it was in sale.

What are my rights?
 
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I bought an item of clothing with a sale discounted ticket on it. I discovered a week later I was charged full price. I rang the shop who will not refund me the difference, rather they will accept the jacket being returned and will refund me the full price. I was not made aware at the point of sale that the discounted price did not apply and did not have the option to buy or not buy. I was made aware today by phone that the jacket was in the sale in error but not last week when I bought it.
Am I entitled to a part refund of the difference between sale and full price? Has the store misled me?
To clarify, the ticket showed the sale price which i thought i was paying but I was charged full price. I was not advised of this at the counter I was paying a dearer than tickted price.
 
Did you not notice at the time you were paying that you were not being charged the price on the ticket? What is the difference in price between sale price and full price?
 
Bought two items but didn't notice the second came up at ful price at the till.
Difference is €30.
 
If you paid full price for it then I would imagine you can bring it back and get a refund? Especially if you still have the ticket with the sale price on it...
 
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Bought two pieces of clothing. The first on the till receipt is the sale ticket price. The second piece of clothing was on sale according to the tag but I was charged the full price for it. I was not brought to my attention by the sales assistant at the time of purchase it was being charged at full price and not the price on the label.
 
I want to keep but should have been charged sale price should I not?


If you have the item with the sale ticket still attached or to hand, and receipt then I would bring it back and look for a refund of the price difference, which you say is €30 that's just my opinion.
 
If you have the item with the sale ticket still attached or to hand, and receipt then I would bring it back and look for a refund of the price difference, which you say is €30 that's just my opinion.
Open to correction but from where I see it there are two aspects to this purchase. First off a shop advertising a price is called "an invitation to treat" in contract law. The fact that they have incorrectly priced the item doesn't mean that you are entitled to purchase the item at the misadventures price. They have the right to reject your purchase at the price advertised if they find that they have priced it in error. So for example if there is a TV in a shop window priced at €20.00 that should be €2000 and they have made an error in putting a tag on it doesn't give you a right to demand the TV for €20.
However, in this case, I would think that there was an onus on the shop to point out that the garment was incorrectly priced at the point of sale and give you the option of not purchasing. They didn't do that presumably because the assistant didn't notice the tag. You might argue they failed to advise and should have done so. Also there is also an onus on you to make sure that you are being charged correctly and you failed to do that at the point of sale.
I would ask to speak with a manager. If the tag is on the item still, show it to them and explain your case. If they are a reputable shop they might give you the item at the advertised price, they might split the difference or at the very least offer you a refund. Good luck
 
As the above, if the tags are still attached you may get the reimbursement. However, there are a number of scenarios that might have played out here where you would not be entitled to it. For example, if a staff member accidentally put a sale tag on an item that wasn't supposed to be in the sale.

Bring the item and receipt in to the store and inquire in a reasonable manner. The manager will know whether the item was intended to be in the sale and with your receipt as proof of time of purchase, they should reimburse you. But note that as you paid the price requested at the till, you are deemed to have accepted that price, so you do not have any statutory right to a refund.

Lesson learned, always check the total before handing over cash/card, and always check your receipt before leaving the store.
 
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