I recently received an email form Vodafone informing me that from the 30 June I will no longer be able to send or receive text messages from my landline. This is an issue for me as my house alarm texts me if it goes off. I rang Vodafone about this to see what could be done. They told me that Eircom had stopped this service and there was nothing they could do and that I should contact my alarm provider to sort the problem. Looking at €250+ to change to a sim alarm.
I now do not have a need for the landline and I asked could it change my bundle to just broadband (this is where I get really annoyed) they told me that dropping this SMS service was not a change to my contract so they could not let me out of my current contract without a termination charge of €384 as I have 15 months to run on my current contract. I complained only to get the same response, we're sorry but its not a change to my contract and you cannot get out without penalty. I then contacted Comreg to see could this be correct and they told me the exact same thing, that stopping the landline SMS service is not a change to my contact and there is nothing they could do. I believe this has to be a change to my contact and am totally at a loss to explain it!! I assume this is going to be a problem for many with monitored alarms or panic buttons. Any explanations would be welcome.
I now do not have a need for the landline and I asked could it change my bundle to just broadband (this is where I get really annoyed) they told me that dropping this SMS service was not a change to my contract so they could not let me out of my current contract without a termination charge of €384 as I have 15 months to run on my current contract. I complained only to get the same response, we're sorry but its not a change to my contract and you cannot get out without penalty. I then contacted Comreg to see could this be correct and they told me the exact same thing, that stopping the landline SMS service is not a change to my contact and there is nothing they could do. I believe this has to be a change to my contact and am totally at a loss to explain it!! I assume this is going to be a problem for many with monitored alarms or panic buttons. Any explanations would be welcome.