I took out AA rescue package in November 2012, seemed a good deal but I had no idea when I made the annual payment using my credit card that AA had set me up in a direct debit type payment and this was automatically done when I signed up to the scheme offered on line. I explained to AA that there was nothing confirmed in writing to me regarding the direct debit and no one highlighted or discussed a direct debit type payment to me in the phone discussion I had when setting up the scheme.
I moved to the UK in November 2013 for one year, I no longer have my car and I just discovered the AA had automatically deducted the renewal payment (higher price than the original payment) from my Visa card. On looking at the terms and conditions it seems to suggest that payment can be paid upfront by credit card on the renewal date or by annual direct debit using my credit card. Somehow AA seems to have gone right to the direct debit option and I understand this is regarded as a continuous payment authority which is not clearly mentioned either.
Not much I can do now, I'm looking for a refund and will write to them. A lesson for the future and one for me to check when I make any further annual payments with my credit card.
I moved to the UK in November 2013 for one year, I no longer have my car and I just discovered the AA had automatically deducted the renewal payment (higher price than the original payment) from my Visa card. On looking at the terms and conditions it seems to suggest that payment can be paid upfront by credit card on the renewal date or by annual direct debit using my credit card. Somehow AA seems to have gone right to the direct debit option and I understand this is regarded as a continuous payment authority which is not clearly mentioned either.
Not much I can do now, I'm looking for a refund and will write to them. A lesson for the future and one for me to check when I make any further annual payments with my credit card.