Eircom Cancellation charge €510! I dont remember ever setting up 12mo contract.
- Thread starter pat2468
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Eircom cancellation of contract charge
Had the same problem when I disconnected I got a bill. I did remember a call from Eircom 6 or 8 months previous advising that I would benefit if I changed to a different phone package than I was using. I remembered the call but not any mention of change or extension of contract and as far as I could recall I told them I didn't use the phone service ( I didn't have a phone connected) as I only had the service for the broadband. Anyway they told me they would listen to the call and get back to me in three weeks. They never got back to me so I called again they told me it would take three "working" weeks. Eventually I called them again and they told me there was "no contract" and I would receive a refund of 40 Euro. 3 months later no refund. I called them they asked if I would like a cheque or bank transfer gave them my bank details and two months later no refund. Contacted them again and after 5 months received a cheque for 40 euro refund.
Don't take it for granted that they are right or that you agreed to a contract keep at them. Seen similar report on the rte consumer show and it was resolved. So if you don't get the required result maybe try contact "the consumer show"
Had the same problem when I disconnected I got a bill. I did remember a call from Eircom 6 or 8 months previous advising that I would benefit if I changed to a different phone package than I was using. I remembered the call but not any mention of change or extension of contract and as far as I could recall I told them I didn't use the phone service ( I didn't have a phone connected) as I only had the service for the broadband. Anyway they told me they would listen to the call and get back to me in three weeks. They never got back to me so I called again they told me it would take three "working" weeks. Eventually I called them again and they told me there was "no contract" and I would receive a refund of 40 Euro. 3 months later no refund. I called them they asked if I would like a cheque or bank transfer gave them my bank details and two months later no refund. Contacted them again and after 5 months received a cheque for 40 euro refund.
Don't take it for granted that they are right or that you agreed to a contract keep at them. Seen similar report on the rte consumer show and it was resolved. So if you don't get the required result maybe try contact "the consumer show"Gerry Canning
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Well folks;
One thing is sure , all providers are a chancy shower !
On any supposed contact the customer MUST agree to the terms, there is no such thing as a presumed contract.
If any provider claim you said YES to contract over the phone , request a copy of the phone conversation.
Until you get that pay no extra charge.
If you have agreed to be held for 12 months , then you are caught.
Hopalong ; you hold the e-mail , you have the proof ,if you pay by DD suggest cancel the DD and let Eircom o the chasing.
One thing is sure , all providers are a chancy shower !
On any supposed contact the customer MUST agree to the terms, there is no such thing as a presumed contract.
If any provider claim you said YES to contract over the phone , request a copy of the phone conversation.
Until you get that pay no extra charge.
If you have agreed to be held for 12 months , then you are caught.
Hopalong ; you hold the e-mail , you have the proof ,if you pay by DD suggest cancel the DD and let Eircom o the chasing.
Eircom 'contract'- fight them all the way and they will retreat
Know of similar issue re.bill for full year service and follow-up by intrum justitia - http://www.intrum.com/ie/
Fortunately, the customer emailed a follow-up email to Eircom after each call they made and had proof of who the spoke to, etc always getting the agent to say they would get a supervisor to phone/ email back- which never happened! This was ongoing for over 8months.
Intrum advanced matters to their 'in house' solicitors within a week- ASHTOWN GATE SOLICITORS
Block C, Ashtown Gate,
Navan Road,
Dublin 7.
Tel: 8692212
Fax: 8692244
Mobile: 087 2920983
Email: [email protected]
However, when the customer followed up by email to both Intrum and Ashtown Gate Solicitors they received a response that matter was being transferred back to Eircom and they were no longer representing same for the case!
Bottom line is give hassle to Eircom- as they won't have any records and ensure you bombard them with emails [email protected] and keep these as evidence.
One final piece of advice- don't speak to Eircom, Intrum or Ashtown Gate Solicitors by phone- email always and you will get no replies.
If anyone needs specific advice for a current case, PM me and I will direct you further... no fee payable!
Know of similar issue re.bill for full year service and follow-up by intrum justitia - http://www.intrum.com/ie/
Fortunately, the customer emailed a follow-up email to Eircom after each call they made and had proof of who the spoke to, etc always getting the agent to say they would get a supervisor to phone/ email back- which never happened! This was ongoing for over 8months.
Intrum advanced matters to their 'in house' solicitors within a week- ASHTOWN GATE SOLICITORS
Block C, Ashtown Gate,
Navan Road,
Dublin 7.
Tel: 8692212
Fax: 8692244
Mobile: 087 2920983
Email: [email protected]
However, when the customer followed up by email to both Intrum and Ashtown Gate Solicitors they received a response that matter was being transferred back to Eircom and they were no longer representing same for the case!
Bottom line is give hassle to Eircom- as they won't have any records and ensure you bombard them with emails [email protected] and keep these as evidence.
One final piece of advice- don't speak to Eircom, Intrum or Ashtown Gate Solicitors by phone- email always and you will get no replies.
If anyone needs specific advice for a current case, PM me and I will direct you further... no fee payable!
We've had a similar issue... husband took a call offering a (tiny) discount with a commitment of 6 months (he thinks), no mention of t&cs or contracts etc and he assumed there would be a follow up in writing (there wasn't).
More than 6 months later we switched to Vodafone and got a bill for 200+ euro for early termination of contract from eircom. I disputed it via email and went to comreg who were no help and could not tell me if it is legal for Eircom to tie us into a contract by telephone and without written follow up.
When I asked Eircom for a copy of the recording they advised me to write to their DP section (with no mention of the 6e charge I see described in this thread) - I did this and emailed them to confirm I had done exactly as instructed. This was 2 months ago and I've had no response from DP, nor have I had any further correspondence, statement of account or anything else from Eircom. Their last customer service correspondence told me that they would not correspond further with me on the matter (I have since sent 2 email updates 'have not yet received... etc).
My concern is that the alleged debt will be referred to a credit ratings agency. I have not received any solicitor's letter but don't want a bad debt rating - and can I check this?
Thanks for any advice!
More than 6 months later we switched to Vodafone and got a bill for 200+ euro for early termination of contract from eircom. I disputed it via email and went to comreg who were no help and could not tell me if it is legal for Eircom to tie us into a contract by telephone and without written follow up.
When I asked Eircom for a copy of the recording they advised me to write to their DP section (with no mention of the 6e charge I see described in this thread) - I did this and emailed them to confirm I had done exactly as instructed. This was 2 months ago and I've had no response from DP, nor have I had any further correspondence, statement of account or anything else from Eircom. Their last customer service correspondence told me that they would not correspond further with me on the matter (I have since sent 2 email updates 'have not yet received... etc).
My concern is that the alleged debt will be referred to a credit ratings agency. I have not received any solicitor's letter but don't want a bad debt rating - and can I check this?
Thanks for any advice!
Gerry Canning
Registered User
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Tammi;
Unlikely Eircom would (hit) your credit rating. Quite simply if they did (hit) your rating and got it wrong for a small sum , you could sue them !.
You can check your credit rating , ICB ,ie Irish credit bureau , you will get the form on-line . the fee is e6.
Unlikely Eircom would (hit) your credit rating. Quite simply if they did (hit) your rating and got it wrong for a small sum , you could sue them !.
You can check your credit rating , ICB ,ie Irish credit bureau , you will get the form on-line . the fee is e6.
F
flowerman
Guest
If I could add my 2 cents worth to this thread.
I moved from Eircom to UPC late last year.Reason being I had enough of Eircoms false promises and lies about getting E-Fibre.They led us on a merry dance for well over a year.
Eircom wanted a cancelation fee of just on 200 euro from me for breaking my contract.
I told them that I never signed any contract and that I was never given any actual terms and conditions with my original Eircom pack in the post.
The Eircom lad tried his best to TELL ME and I MUST PAY the cancelation fee to leave.
Long story short I told him that he had to show me an actual written contract as a verbal contract or terms and conditions over the phone is not a legal contract or legal terms and conditions.
Result was that Eircom suddenly "waived" the 200 euro cancelation fee and I said GOODBYE to Eircom there and then on the phone.
Best decision I ever made.
I moved from Eircom to UPC late last year.Reason being I had enough of Eircoms false promises and lies about getting E-Fibre.They led us on a merry dance for well over a year.
Eircom wanted a cancelation fee of just on 200 euro from me for breaking my contract.
I told them that I never signed any contract and that I was never given any actual terms and conditions with my original Eircom pack in the post.
The Eircom lad tried his best to TELL ME and I MUST PAY the cancelation fee to leave.
Long story short I told him that he had to show me an actual written contract as a verbal contract or terms and conditions over the phone is not a legal contract or legal terms and conditions.
Result was that Eircom suddenly "waived" the 200 euro cancelation fee and I said GOODBYE to Eircom there and then on the phone.
Best decision I ever made.
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Marconi2012
Registered User
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If I could add my 2 cents worth to this thread.
I moved from Eircom to UPC late last year.Reason being I had enough of Eircoms false promises and lies about getting E-Fibre.They led us on a merry dance for well over a year.
Eircom wanted a cancelation fee of just on 200 euro from me for breaking my contract.
I told them that I never signed any contract and that I was never given any actual terms and conditions with my original Eircom pack in the post.
The Eircom lad tried his best to TELL ME and I MUST PAY the cancelation fee to leave.
Long story short I told him that he had to show me an actual written contract as a verbal contract or terms and conditions over the phone is not a legal contract or legal terms and conditions.
Result was that Eircom suddenly "waived" the 200 euro cancelation fee and I said GOODBYE to Eircom there and then on the phone.
Best decision I ever made.
If I could add my 2 cents worth to this thread.
I moved from Eircom to UPC late last year.Reason being I had enough of Eircoms false promises and lies about getting E-Fibre.They led us on a merry dance for well over a year.
Eircom wanted a cancelation fee of just on 200 euro from me for breaking my contract.
I told them that I never signed any contract and that I was never given any actual terms and conditions with my original Eircom pack in the post.
The Eircom lad tried his best to TELL ME and I MUST PAY the cancelation fee to leave.
Long story short I told him that he had to show me an actual written contract as a verbal contract or terms and conditions over the phone is not a legal contract or legal terms and conditions.
Result was that Eircom suddenly "waived" the 200 euro cancelation fee and I said GOODBYE to Eircom there and then on the phone.
Best decision I ever made.
Gerry Canning
Registered User
- Messages
- 2,504
.....................................................
The whole issue of accepting contracts over the phone continues to raise its head.
1. You take the (soft) call.
2. We are engineered to say yes.
3. We have then as adults just locked ourselves into another years contract.
A. Do not take calls from eircom/vodaphone etc, politely ask them to send you an e-mail.
B. If you do engage ,you will probably inadvertently say grand ie you have contracted.
Hopalong.
They are chancing their arm.
Cancel your DD immediately.
There may then be a months payment due.
They then have to chase it and you are in control.
Recorded calls.
If eircom/vodaphone etc are relying on verbal/phone contracts to enforce payment it is not unreasonable for you to ask for a verified copy of that contract.
In other words if they want your money , it is THEY who must show the contract.
On a dispute write ,
I am willing to pay what you say is due on copy of contract you say you have with me. Will you please provide that.
Be assured that on receipt of proper contract I will pay sums that may be due.
Send it registered and keep a copy , and please do not take phone calls about it.
In other words make them work.
About two years ago I was getting calls from an unknown caller when I was not at home. I eventually discovered that this was Eircom trying to get me to upgrade to their new eFibre broadband in our area. They eventually made contact with me and proceeded with their soft sell. I said that I didn't want to upgrade.Their calls kept coming. I eventually lodged a complaint and I was told that there was a note on my account NOT to contact me.
Fast forward two years and I have started receiving calls again. The caller from Eircom just announced that they were upgrading me to their new eFibre and that they needed my "details". There was no lead in and no asking me did I want this service or any notification that I would be on a new contract.
I questioned the caller as to why they were calling me when there was a note on my account NOT to call. She said that my name just comes up on a list and she is told to make the calls and anyhow the note on my account NOT to call would have expired. Now that's new to me.
I can absolutely guarantee you that at no time during her sales talk was it mentioned that I was being put on a new contract. I asked about the new contract and only then was I told.
I would fight them to the last on this one if they tried to impose any charges on me for a disconnection of service.
Fast forward two years and I have started receiving calls again. The caller from Eircom just announced that they were upgrading me to their new eFibre and that they needed my "details". There was no lead in and no asking me did I want this service or any notification that I would be on a new contract.
I questioned the caller as to why they were calling me when there was a note on my account NOT to call. She said that my name just comes up on a list and she is told to make the calls and anyhow the note on my account NOT to call would have expired. Now that's new to me.
I can absolutely guarantee you that at no time during her sales talk was it mentioned that I was being put on a new contract. I asked about the new contract and only then was I told.
I would fight them to the last on this one if they tried to impose any charges on me for a disconnection of service.
Anybody think about invoicing Eircom for the amount of time we waste dealing with their rubbish. Between letters, phone calls and emails I probably spend 10 hours over 15 months. I got it resolved, I think, but my time is as valuable as that of Eircom executives.
I was getting letters and phonecalls asking me did I want to upgrade to efibre, same price but an 18 month contract. I kept declining as I didn't like the length of the contract.
A few months later I received a letter saying 'You are being upgraded to fibre broadband' because they were 'taking proactive measures to transfer current customers to this service'. At the end of the letter they said 'Don't worry, your current contract term will not be affected'. At no stage in the letter did it mention a new 18 month contract.
They then called me telling me I was being upgraded to fibre and what date suited. I asked was there a new contract involved and he said no. I told him if there was no contract involved then yeah go ahead and upgrade me and I also told him the reason I didn't get it before was because of having to enter into a new contract.
Today I received a letter from eircom thanking me for being a loyal customer and telling me I had entered into..... an 18 month contract.
A complaint has been lodged with them and they will listen to the call and get back to me within 15 days.
What I would like to know is is there a time after entering the contract that I can cancel without charge? And if there is will they drag this out until that date is passed?
Marconi2012
Registered User
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Glad to find this posting, as after 1 hour on phone and multiple agents 'disconnecting' me when I asked to speak with supervisor. Appears all the call centre staff work with the 'outsourced'
HCL TECHNOLOGIES LIMITED
Address 3RD FLOOR KILMORE HOUSE
PARK LANE
SPENCER DOCK
DUBLIN 1
In March I received letter regarding increased charges and option to terminate contract within 30 days. By phone/ email, the HCL staff deny any record of such letters and ask customers to email them copy. I complained to Comreg and Eircom still deny same.
Fortunately, I have all the denials by email and phone calls will be missing one excepts- but I intend to bring eircom to small claims court for all charges - will be worth the fun - as it will cost them as much to provide staff to attend the hearing! Unlike UPC, they are unable to provide any details of broadband speed/ usage to individual customers. So watch this space!
HCL TECHNOLOGIES LIMITED
Address 3RD FLOOR KILMORE HOUSE
PARK LANE
SPENCER DOCK
DUBLIN 1
In March I received letter regarding increased charges and option to terminate contract within 30 days. By phone/ email, the HCL staff deny any record of such letters and ask customers to email them copy. I complained to Comreg and Eircom still deny same.
Fortunately, I have all the denials by email and phone calls will be missing one excepts- but I intend to bring eircom to small claims court for all charges - will be worth the fun - as it will cost them as much to provide staff to attend the hearing! Unlike UPC, they are unable to provide any details of broadband speed/ usage to individual customers. So watch this space!
Having worked for a telecommunications company years ago I have sympathy with service providers when they gain a customer and read the terms and conditions and after acceptance by the customer the deal is closed. The customer gets a cheaper service as a result. Nearly always in these terms is a commitment that you will stay with the provider for a minimum period. This can be for more than a year; usually eighteen months. Later, the customer learns of deals from a competitor and wants to switch, but is nailed into a contract. A contract is a contract whether verbal or written. Many forget this when it suits them.
Eircom rang me recently and informed me they would upgrade my internet "free" if I extended my contract. I declined as my term of agreement is about to expire in the next three months and I am considering waving goodbye to my landline phone. A couple of weeks later, Eircom contacted me again and informed me that they would upgrade my internet without charge and without extending my contract because it suited them. Fair enough, whether or which this was not going to cost me anything.
What did I learn from all this little experience? It costs to keep your mouth shut. At work I asked around what others were doing and learned that most have telecommunications, television, electricity, gas suppliers on a spreadsheet and when the term of contract is due to expire they shop around for the cheapest provider. I reckon if there is good money to be saved it is a no-brainer to change if necessary. It is far simpler now to change and a telephone call is usually enough to complete the deal.
Most of you probably know the following, but I did not:- When you advise any company that you are ceasing their service, they require a "Calendar" month's notice. Depending on the date you inform them this can be eight weeks more of your payments e.g if you advice to cease service on say 2nd April your actual cessation date will be 31st May (60 days more of payments from you) or if you advise them on 30th April your liability extends until 31st May (31 days). You may not have the services of your provider after 2nd April or 30th April but they will hold you liable up to the 31st May. In case anybody is thinking of challenging this most providers will show you written evidence and you can whistle Dixie.
Eircom rang me recently and informed me they would upgrade my internet "free" if I extended my contract. I declined as my term of agreement is about to expire in the next three months and I am considering waving goodbye to my landline phone. A couple of weeks later, Eircom contacted me again and informed me that they would upgrade my internet without charge and without extending my contract because it suited them. Fair enough, whether or which this was not going to cost me anything.
What did I learn from all this little experience? It costs to keep your mouth shut. At work I asked around what others were doing and learned that most have telecommunications, television, electricity, gas suppliers on a spreadsheet and when the term of contract is due to expire they shop around for the cheapest provider. I reckon if there is good money to be saved it is a no-brainer to change if necessary. It is far simpler now to change and a telephone call is usually enough to complete the deal.
Most of you probably know the following, but I did not:- When you advise any company that you are ceasing their service, they require a "Calendar" month's notice. Depending on the date you inform them this can be eight weeks more of your payments e.g if you advice to cease service on say 2nd April your actual cessation date will be 31st May (60 days more of payments from you) or if you advise them on 30th April your liability extends until 31st May (31 days). You may not have the services of your provider after 2nd April or 30th April but they will hold you liable up to the 31st May. In case anybody is thinking of challenging this most providers will show you written evidence and you can whistle Dixie.
I received via email from Vodafone, a notice that there will be a €5 price increase and to let them know within 30 days.
It states ;
“I can change without penalty within 30 day
Because of the poor speed of Vodafone at 6Mbps, I signed a contract with Sky who let Vodafone know and connected me on 16/03/15.
Vodafone has now billed me an extra month from 14/03/15 to 13/04/15
I do not have a contract with Vodafone, I am on a month by month basis.
When I phoned Vodafone customer service, they said “I must give 30 days notice”.
As all contracts agreements are now carried out verbally on the phone, I have written to Vodafone asked them to send me the agreement and did not have a reply.
Verbal contract are the problem here, I have written to COMREG who quickly gave me a reply and are giving Vodafone 2 weeks to reply.
I would ask all the post that have problems to Contact COMREG and complain about verbal contracts and stop this practice.
It states ;
“I can change without penalty within 30 day
Because of the poor speed of Vodafone at 6Mbps, I signed a contract with Sky who let Vodafone know and connected me on 16/03/15.
Vodafone has now billed me an extra month from 14/03/15 to 13/04/15
I do not have a contract with Vodafone, I am on a month by month basis.
When I phoned Vodafone customer service, they said “I must give 30 days notice”.
As all contracts agreements are now carried out verbally on the phone, I have written to Vodafone asked them to send me the agreement and did not have a reply.
Verbal contract are the problem here, I have written to COMREG who quickly gave me a reply and are giving Vodafone 2 weeks to reply.
I would ask all the post that have problems to Contact COMREG and complain about verbal contracts and stop this practice.
Eircom are pretty awful to deal with!
I cancelled an account with them last year as the contract period had lapsed and the service was nearly non existent (internet speed of 0.19mbps and the landline didn't work at all for receiving phone calls).
I wrote to them to give 30 days notice as they requested and for months later they were still billing for the periods after cancellation! They also threatened to cut off the service, which I obviously didn't worry about as I had requested the cancellation months ago and their services were not being used.
As time went on they continued to send bills and warnings, to be honest I ignored them thinking at some stage they will realise they made a mistake and apologise. It has now escalated to sending debt collector letters! They are demanding in excess of €700. I will also ignore these letters and let them take this to court if they wish, I wouldn't mind seeing them lose some money as they have clearly made a mistake.
I would NEVER use Eircom again. Their internet service is dreadful, customer service worse and to top it of they clearly have plenty of incompetent staff making frequent errors.
Did anyone have this type of experience and how did it work out in court, or did it go that far?
I cancelled an account with them last year as the contract period had lapsed and the service was nearly non existent (internet speed of 0.19mbps and the landline didn't work at all for receiving phone calls).
I wrote to them to give 30 days notice as they requested and for months later they were still billing for the periods after cancellation! They also threatened to cut off the service, which I obviously didn't worry about as I had requested the cancellation months ago and their services were not being used.
As time went on they continued to send bills and warnings, to be honest I ignored them thinking at some stage they will realise they made a mistake and apologise. It has now escalated to sending debt collector letters! They are demanding in excess of €700. I will also ignore these letters and let them take this to court if they wish, I wouldn't mind seeing them lose some money as they have clearly made a mistake.
I would NEVER use Eircom again. Their internet service is dreadful, customer service worse and to top it of they clearly have plenty of incompetent staff making frequent errors.
Did anyone have this type of experience and how did it work out in court, or did it go that far?
Roker, I also received this email from Vodafone. I changed to Sky by 12th March. Forgot to cancel DD and Vodafone took €44.50 at the end of March.
I rang them and got an extremely rude man, who would not listen to me at all. He advised that Sky OBVIOUSLY hadn't done the switch properly as my Vodafone a/c was still operating and to contact them to get my money refunded
I rang Sky, explained and was really well looked after. So armed with an email that they sent me, called Vodafone again. I got a fabulous guy that time...said that he'd send the cheque out for €26.70 (just over 1/2 a month). Received same shortly thereafter.
Never thought of ComReg. I just keep calm and call again
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